After Sales Coordinator - Fixed Term Contract

Stanley Black & Decker; Slough; On-site; GBP 25,000 - 35,000; Full time

Job description

After Sales Coordinator - Fixed Term Contract

Location: Slough/Maidenhead (onsite)

Employment: 12 month FTC

Make Your Mark. Shape Your Future.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT, CRAFTSMAN, CUB CADET, STANLEY and BLACK+DECKER.

What you’ll Do

The After Sales Service Coordinator will focus on responding appropriately to phone calls, web entry, email, and chat requests from internal and external customers on the Stanley Black & Decker suite of products, and admin resulting from that contact.

Key Responsibilities

• Deal with incoming contact (eg calls, emails, live chat) with an aim to resolve any queries raised by the End User/Agents/End User Care team as soon as possible in the correct manner ensuring all contacts are also logged in the correct format.
• Processing incoming documents and admin.
• Provide support to our service agents in the UK and ROI market by working with the Agent Support Team.
• Log and capture case data on Salesforce.
• Learn about the product portfolios for key brands – DEWALT, STANLEY, BLACK+DECKER, FACOM, IRWIN and BOSTITCH.
• Build relationships with internal and external customers.

Who You Are

• Experience within a similar Customer Service role.
• Excellent telephone manner and happy to deal with a variety of customers.
• Strong verbal and written communication skills and problem-solving skills.
• Strong initiative and ability to self‐manage.
• Demonstrate good time management skills.
• Willingness to learn and be adaptable to change.
• Flexible to handle varying workloads and to work as part of a team.
• Experience of handling a large volume of calls (approximately 50 calls per day).
• Excellent interpersonal skills with the ability to successfully build and maintain key relationships.

Requirements

• Working experience of Microsoft Office Suite.
• Experience of using SAP/Salesforce/Five9 software (nice to have).

How You’ll Feel

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera and online university.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

About Us

For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843.

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