Business Relationship Manager

Evac Group; Chesterfield; On-site; GBP 60,000 - 80,000; Full time

Job description

Evac has been a pioneer in sustainable technologies and solutions for decades. Cathelco is part of Evac Group. Today we are the world’s leading provider of integrated Evac water, waste and wastewater technologies, Cathelco corrosion protection and marine growth prevention and HEM freshwater systems.

Our technologies address the increasing need for innovative solutions driven by the megatrends of climate change, circularity, and increasingly scarce freshwater resources. We contribute to a better environment and cleaner seas by helping our customers eliminate waste, conserve water, mitigate emissions, and lengthen the lifecycle of their vessels or buildings. Together with our 500 colleagues in 14 countries, we strive for a future with no waste.

Cathelco is seeking an experienced and enthusiastic Business Relationship Manager (BRM) to join our dynamic team. This role focuses on maintaining and enhancing relationships with our Customers, Agents, and Distributors to drive market share, revenue, and profitability. If you’re a customer-focused professional with a proven track record in sales of engineered systems, we’d love to hear from you.

Purpose of the Role

As a BRM, you will:

• Handle and nurture existing relationships with Customers, Agents, and Distributors.
• Enhance customer satisfaction through exceptional service and effective case handling.
• Drive growth in market share, revenue, and profitability.
• Manage key customer accounts critical to Cathelco’s success.
• Maximise opportunities through collaboration with Agents, Distributors, and the Business Development Manager (BDM) team.
• Consistently deliver and exceed set targets.

Key Responsibilities

• Oversee designated geographical territories, segments, and key accounts (subject to business strategy).
• Prepare, price, issue, and follow up on system and retrofit quotes with technical assistance.
• Negotiate and convert quotes into orders, ensuring efficient order processing.
• Manage quote quantities, backlog, and hit rates.
• Monitor and achieve targets for gross margin percentages and values.
• Promote up-selling and cross-selling of products and services.
• Generate, forecast, and manage the sales pipeline.
• Maintain high levels of satisfaction among customers and representatives.

Required Competencies and Skills

• A winning, ‘Can-do’ attitude with energy, drive, and self-motivation.
• Strong customer-centric mindset, prioritising customer, agent, and distributor satisfaction.
• Experience:
  • 3+ years managing multiple Agent, Distributor, and Direct customer accounts.
  • 3+ years in technical sales of engineered systems, preferably within the maritime industry.
• Willing to support with sporadic business travel

Why Join Us?

At Cathelco, you’ll be part of a team dedicated to delivering innovative solutions to the maritime industry. We offer a collaborative and supportive environment where your contributions directly impact our success.