Customer Account Coordinator

Applications processed via employer's online application form

StormHarvester is a software provider working with wastewater utility companies. Our products solve problems for water companies and the industry in the real world. They are critical to the environment, economy, and daily life. We use data, analytics, machine learning, and AI to deliver insights to water networks and assets through SAAS and cloud-based services. Our team is expanding to improve our existing products, grow our customer base, and increase revenue.

About the role:

The world’s wastewater utilities are undergoing a digital transformation. This involves deployment of large amounts of sensors to provide more information about sewer networks, pumping stations and wastewater treatment works. The insights generated are used to:

• reduce pollution and sewer flooding events
• improve operational efficiency

StormHarvester’s Toolset takes data from both the client’s sensor networks and from hyperlocal rainfall forecast systems in order to make accurate predictions which are key in helping clients manage their businesses. These predictions are proven to be valuable to water utilities in helping issues to be identified before an escape has occurred. Issues might include early forming blockages, flow restrictions, potential pump failures or ingress and infiltration.

Machine learning expertise is not required for this role, but excellent account management skills and customer focus are a must. Above all, we are looking for someone with an interest in learning about both the wastewater industry and what technology can do to digitize the sector. This is a key role with plenty of opportunity for career progression.

Responsibilities:

• Understand customer configurations
• Monitor/assess service against customer SLAs
• Drive solutions to any issues/requests
• Help troubleshoot and resolve issues
• Document issues/solutions and knowledge-based questions
• Understand and support an efficient deployment process
• Identify and implement any process improvements
• Work closely with technical support, front-end, and back-end teams
• Provide updates and support to the Customer Success Team
• Support with Client reporting
• Internal reporting

To do the role effectively, you will need:

• Demonstrable analytical capabilities
• Ability to interpret graphs
• Solution-oriented problem-solving mindset
• Fully confident and proficient in the application of MS Excel, Word, PowerPoint
• STEM Degree or equivalent work experience
• Willingness to engage and work well with others
• Wastewater industry or utility domain experience