Assistant Service Manager - Toyota

Snows Group; Bournemouth; On-site; GBP 40,000 - 46,000

Job description

Location: Bournemouth Region, Dorset
Category: Toyota - Bournemouth (STB)
(Service) Vacancy Type: Permanent/Full Time
Salary: £40,000 OTE Competitive Salary (uncapped)

The Driving Spirit

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are on the lookout for an Assistant Service Manager to ensure the best post-sale care is delivered by the team at our Snows Toyota Bournemouth.

Your Day

The Assistant Service Manager will help manage the dealership’s Aftersales team to deliver profitability and customer satisfaction.

• Help manage the Service team ensuring all agreed customer service targets are met to maintain the brand experience.
• Ensure that the Service team work effectively with Sales and Administration (and where necessary across other dealerships) to ensure excellent customer service.
• Assist in managing the day-to-day operations of the Service Department in terms of resource requirements (consumables and specialist tools/workshop utilisation/activities of valeting team & drivers/subcontractors/non-franchise part suppliers) to ensure the key targets of the franchise are achieved.
• Review and improve Aftersales processes and systems to deliver increased levels of customer satisfaction whilst maximising profitability and quality of workmanship.
• Assist in managing all HR issues (training/performance management/ER issues/Recruitment) to ensure the team are operating at an optimum level for the business.
• Manage warranty claims processing, ensuring manufacturer's requirements are followed.
• Assist in managing local promotions and aftersales marketing activities to achieve maximum coverage and results with new and lapsed customers.

Have You Got What It Takes?

• Technical knowledge gained in retail motor industry.
• Numerate and articulate.
• A full clean driving licence.
• Delivers Excellent Customer Service - experience in a similar after sales environment.
• Develops self and others - has experience managing a team.
• Delivers a result and makes things happen - has experience of a target driven environment.

What Is In It For You?

• Highly competitive salary and bonus scheme.
• Full training and support to help you immerse yourself in the role and Snows values.
• 30 days holiday, including Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary. (Pro rata for part time employees).
• Birthday day off
• Discounted MOTs, Service & Parts.
• Recommend a Friend Bonus/ Introducing a Customer Bonus.
• Life Assurance Benefit.
• Snows Contributory Pension Scheme.
• BEN – Employee Assistance Programme.
• Excellent development opportunities to learn & grow with Snows.
• Role dependent – tool box insurance

Hours of Work

Monday to Friday 08:00 – 18:00 (with 1 hour for lunch).

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear back from us within 2 weeks of applying, please assume you have not been successful on this occasion.

** Important Consent Note ** By clicking the “Submit Application” button, you are expressly giving your consent for us to retain and share your CV within the Snows Group for the purpose of highlighting your details to other roles within the Group which may be suitable for you. As a result, you are giving your consent to receive verbal and email contact from Snows for the purposes of discussing our available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above, please do not click the “Submit Application” button.

Thank you for applying to Snows.