Deputy Hospitality Manager

Compass Group UK & Ireland; London; On-site; GBP 30,000 - 50,000; Full time

Job description

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Job Introduction

Deputy Hospitality Manager

An exciting opportunity to join the hospitality team at a leading financial institution's UK HQ in the City of London. The Deputy Hospitality Manager will play a key role in ensuring seamless operational delivery and continuous improvement of hospitality services.

Key Responsibilities:

1. Support the Hospitality Manager in planning and overseeing hospitality operations.
2. Ensure the smooth delivery of meeting room services, formal dining, large-scale conferences, and banqueting events.
3. Train, mentor, and develop the hospitality team, upholding the highest service standards through meticulous planning, coordination, and a customer-centric approach.
4. Liaise with the culinary team, client representatives, organisers, reservations, reception, furniture, and AV teams to ensure a seamless hospitality experience.
5. Lead daily briefings, ensuring clear communication and efficient task allocation within the hospitality team.
6. Demonstrate a safety-first approach across all hospitality operations.
7. Support optimal inventory management including ordering and stock checks.
8. Planning rotas and labour allocation in line with business levels.

Role Details:

1. Working Pattern: Flexible shift patterns across a Monday-Friday schedule.
2. Hours: 40 hours per week, with 1.5x overtime pay for additional hours.
3. Annual Leave: 25 days plus 8 bank holidays.
4. Benefits: Complimentary meals during shifts and full uniform provided.
5. Development Opportunities: Access to Career Pathways programmes and further development opportunities, from specialised wine and spirit qualifications to leadership, sustainability, and productivity training. We are committed to supporting your growth and development.

Required Experience:

1. Proven experience in high-touch hospitality operations, with expertise in planning and delivering large-scale events.
2. Strong background in leading and managing teams across multiple outlets or locations.
3. Experience coordinating with cross-functional teams, including client representatives and support services, to deliver high-quality hospitality experiences.

The Ideal Candidate:

A passionate hospitality professional who strives to create exceptional experiences for clients and guests. You thrive in a collaborative environment and have a genuine desire to deliver outstanding hospitality that exceeds expectations.