Customer Service Adviser

Job Title: Customer Service Adviser

Basis: Full time Permanent Employed Role.

Location: Office Based in Milton Keynes, England, UK.

Target: Minimum of 12 Months experience in telephone-based customer service or sales environment. Mortgage or financial services experience would be an advantage.

Rewards: Starting salary of £22,500. Monthly commission. Incremental increases in line with role progression. OTE of £28,500.

Role Progression: Opportunities to join our Mortgage Academy subject to in-role performance and application. Sponsorship for CF1 & CF6 or CeMAP equivalent professional qualifications necessary to become a Mortgage Adviser.

Working Hours: Monday to Friday only, working a mix of shifts between 9am-6pm and late shifts 11am-8pm weekly. No weekends required.

Timeline: Immediate interviews and start.

Main Purpose of Job:

• Re-engaging and preparing our Lifetime customers for their mortgage review appointment with our Mortgage Advisers.
• Delivering the highest level of customer service and professionalism to our mortgage customers, taking ownership of their appointment and application journey.
• Maintaining strong and effective working relationships with our Mortgage Adviser teams.
• Helping customers with mortgage related enquiries as you develop.
• Fulfilling all role-based learning and development objectives.

Required Knowledge, skills and qualifications:

• Excellent interpersonal skills, with outstanding communication and listening skills, with the ability to explain complex information in a clear and simple way.
• Able to accurately record and assess information in live contact environments.
• You will be highly accurate, numerate and literate. A competent Microsoft Office user, including Excel, Word and Outlook, and be able to quickly adapt to new software packages and online processes.
• You will possess a proven track record in sales and customer service and have the personal determination to meet and exceed all standards and expectations set.

Benefits:

• Permanent Full Time Role.
• Extensive induction coupled with an ongoing training, support and development program.
• 20 days paid holiday plus Bank Holidays.
• A flexible approach to working hours.
• Unrivalled opportunities for progression, promotion and personal development in an expanding business.
• Contributory workplace pension.
• Generous Staff referral bonus scheme.
• Death in service cover.
• Based in modern air-conditioned offices in Milton Keynes with free onsite parking.
• 24 Hour Wellbeing Employee Assistance programme.

If this role sounds of interest, please forward your CV by clicking Apply Now, or call Elliott Pennell - Talent Acquisition Consultant at The New Homes Group for a confidential chat.