Product Manager

OneAdvanced; Birmingham; On-site; GBP 40,000 - 80,000

Job description

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Role Introduction

We are seeking an experienced and dynamic Product Manager to join our product team. The successful candidate will be responsible for defining, developing, and managing our product offerings to meet customer needs and market demand. The role involves collaborating with cross-functional teams, including operations, sales, marketing, and technical teams, to ensure our products deliver value and drive business growth. You'll need excellent technical writing and knowledge management capabilities to make product knowledge accessible and easy to understand for all our teams.

What You Will Do

1. Product Strategy & Roadmap: Define and maintain the product roadmap aligned with business objectives, market trends, and customer requirements.
2. Market & Competitive Analysis: Conduct market research to identify trends, customer needs, and competitive landscape to inform product decisions.
3. Product Development: Collaborate with technical teams to design, develop, and launch new services and product enhancements.
4. Customer-Centric Approach: Act as the voice of the customer by gathering and analysing feedback to ensure products meet or exceed customer expectations.
5. Go-to-Market Strategy: Work closely with sales and marketing teams to create effective go-to-market plans, including pricing, positioning, and messaging.
6. Operational Alignment: Partner with operations and support teams to ensure smooth product delivery, implementation, and ongoing management.
7. Performance Monitoring: Define and track key performance indicators (KPIs) for product success, including adoption, revenue, and customer satisfaction metrics.
8. Documentation & Training: Ensure comprehensive product documentation and support the creation of training materials for internal teams and customers.
9. Stakeholder Engagement: Communicate product vision, strategy, and progress to internal and external stakeholders, including senior leadership.
10. Risk Management: Identify and mitigate risks associated with product delivery and performance.

What You Will Have

1. Key Skills & Experience:
   • Proven experience as a Product Manager in an IT Managed Service Provider or technology-focused organisation.
   • Strong understanding of IT services, cloud solutions, and managed service offerings.
   • Experience in defining and delivering product roadmaps.
   • Excellent stakeholder management and communication skills.
   • Ability to translate customer needs into technical requirements and vice versa.
   • Familiarity with Agile and other product development methodologies.
   • Strong analytical skills and data-driven decision-making capabilities.
   • Ability to balance strategic thinking with hands-on execution.
2. Personal Attributes:
   • Customer-focused mindset.
   • Strong problem-solving skills and a proactive approach.
   • Ability to influence and inspire cross-functional teams.
   • Exceptional organisational skills and attention to detail.
   • Adaptability and resilience in a fast-paced environment.

What We Do For You

• Wellbeing focused: Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral.
• Annual Leave: 25 days of annual leave, plus public holidays and the ability to buy additional days.
• Employee Assistance Programme: Free advice, support, and confidential counselling available 24/7 through Care First.
• Endometriosis Friendly Employer: We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace.

Personal Growth: Regardless of where you are at in your career, we're committed to enabling your growth personally and professionally.

• Development Programmes: From Future Managers to Leadership Training, our development programmes help you get where you need to go.
• Performance Bonus: Our Group-wide bonus scheme enables you to reap the rewards of your success.

Financial wellbeing: We understand as well as your mental wellbeing, your financial wellbeing is really important.

• Pension Scheme: Our plan with Scottish Widows offers 5% matched contribution by the company.
• Income protection insurance: Providing you with support and assistance when you need it most.
• Discounted Parking: We have partnered with QPark to provide an exclusive discounted rate for OneAdvanced employees when purchasing a digital season ticket.

Recognition: Highlighting and rewarding the great work our people do.

• Performance & Talent: Our own technology platform that allows you to get real-time feedback, conversations, and goals to help you become your best self.

Making a Difference: We provide opportunities to help our people make a difference to the causes they care about.

• MatchIt! Fundraise for a cause close to your heart and Advanced will match part of the funding.
• Volunteering Time: Our volunteering leave scheme allows you to use your time to help those who need it.
• Pennies from Heaven: Donate the pennies from your paycheck to help make a difference without lifting a finger.

Who We Are

OneAdvanced is one of the UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive, and engaging place to work that not only powers the world of work but empowers the growth, ambitions, and talent of our people.

To learn more about working at OneAdvanced please click here.