Business Intelligence Manager, Tableau

Job Summary:

Company: Live Nation

Department: Business Intelligence

Location: Farringdon, London with hybrid working flexibility

Reports to: VP Business Intelligence

Working Hours: Full time (flexibility considered)

Job Type: Permanent

Role Description

You will be part of Live Nation UK's Business Intelligence team. The BI team's mission is to drive growth by maximising efficiency, providing insights and influencing critical decisions throughout the Live Nation UK concerts and festival business. Our business is fast paced with ever changing demands and generates a vast amount of data relating to some of the biggest tours and festivals in the UK. Our objective is to streamline that data, transform it into easily accessible and interpretable insight and get that insight to the people who need it, when they need it. By the end of 2026, we aim to have all our stakeholders confident accessing the data they need via Tableau. We have mature data structures, databases and paginated reporting tools, but are at the beginning of our Tableau journey.

We are looking for someone who has technical experience in Tableau dashboard design, QA and governance, as well as being business focussed and excellent at stakeholder engagement. You will need to be able to gather stakeholder requirements, identify the metrics needed to meet those requirements and design easily accessible, visually appealing dashboards to surface those metrics. You will be able to understand the complexities of the business and design a Tableau site to support various stakeholders, as well as monitor, maintain and expand it long term. Ideally, you'll also be confident interpreting data and sharing your insight directly with stakeholders.

This role will work closely with teams who deliver our festival portfolio as well as IT teams, so the right person will thrive in a dynamic environment, building relationships with non-technical colleagues and be comfortable with ambiguity and changing priorities.

What it’s like to work in the Team

We are a small team with big impact at the heart of the business and our scope is ever-expanding. We have a lot of autonomy and are relied upon to find solutions to complex data problems; the business looks to us for critical insight to support strategic decisions. We are a team of creative problem solvers and work closely to find solutions and work out next steps. Our workload blends the proactive and the reactive - laying a solid data and insights foundation, whilst also responding to the dynamic needs of the music industry.

What we can offer you

Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.

Who you are

Competencies / Skills / Knowledge / Experience

• Demonstrable experience of building, designing and managing complex Tableau dashboards using multiple datasources inc. data warehousing and APIs
• Demonstrable experience cleansing and blending different data sources using Tableau Prep
• Demonstrable experience administering and governing a scalable Tableau cloud site, ideally from its infancy
• Demonstrable experience publishing, refreshing and auditing centralised datasources in Tableau Cloud
• Confident writing complex queries in PostgreSQL or SQL (other coding languages considered)
• Solid understanding of visual dashboard design principles
• Confident gathering dashboard and insight requirements from a variety of non-technical stakeholders
• Confident analysing data; identifying, sharing and presenting insights in a relatable way
• Excellent numeracy skills and attention to detail
• Clear and concise written communication skills
• Experience working with Salesforce data pipelines, Heroku and/or Databricks desirable
• Previous experience of working with live entertainment industry, hospitality, retail or customer experience desirable

Behaviours

The following attributes determine how the role will be carried out and are required to be a success

• Thrives in a fast-paced environment and working with a variety of teams
• A great communicator who can naturally build rapport with a wide variety of technical and non-technical colleagues
• Process driven, well organised and deadline-focussed
• Comfortable with ambiguity and able to adapt to changing business needs
• An excellent problem solver with a strong sense of initiative
• A team player
• A keen desire to learn
• Calm under pressure and confident prioritising multiple workstreams

What the role includes

• Establish, govern and scale Live Nation UK's Tableau cloud site in line with Live Nation global Tableau best practices
• Understand how our business works, what KPIs we track and identify the best data points and pipelines to support them
• Gather dashboard requirements from a variety of stakeholders and ensure we have the right data structures to deliver the dashboards
• Design, QA, and maintain insightful Tableau dashboards to provide our key stakeholders with the data they need
• Play an active role in Live Nation Tableau Champions group, influencing best practice for the use of Tableau globally and in the UK
• Work with BI Director to identify new data sources that would enrich Business Intelligence data
• Deliver complete insight and analysis projects as requested by stakeholders / VP Business Intelligence
• Lead Tableau training for Business Intelligence team and other analytical functions across the business.
• Roll out and encourage self-serve Tableau use to the wider business.
• Assisting Business Intelligence team with any other duties as required

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com

APPLICATION DEADLINE: Monday 31st March 2025. We reserve the right to close applications at any time so encourage early application where possible.

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