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Port Services Operative

Stena Line

United Kingdom

On-site

GBP 22,000 - 30,000

Full time

30+ days ago

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Job summary

An established industry player in sustainable shipping is seeking a Port Services Operative to join their dynamic team in Birkenhead. This role involves ensuring the safe mooring of vessels and providing excellent customer service to passengers. As part of a supportive team, you will enjoy a fantastic work-life balance and a range of benefits. Your flexibility and proactive approach will be key in this fast-paced environment. Join a company that values its employees and offers continuous training and development opportunities. Don't miss the chance to be part of a family-like atmosphere where your contributions truly make a difference!

Benefits

Fantastic work-life balance
Concessionary travel on routes
75% Discounts on UK Rail travel
Company pension & life assurance
Discounts on gym memberships
Wellbeing cash plan
Enhanced maternity and paternity pay
Cycle to work scheme
Employee Assistance Programme
Continuous training and development

Qualifications

  • Proven experience in port operational duties.
  • Excellent communication and customer service skills.

Responsibilities

  • Mooring and loading/unloading of vessels.
  • Transportation of passengers and luggage to vessels.

Skills

Customer Service
Communication Skills
Flexibility
Adaptability

Tools

Driving Large Vehicles (TUGS/HGV/PCV)

Job description

Port Services Operative - Birkenhead - 12 hour shifts, 4 week rolling shift pattern.
Step by step, we are transforming the shipping industry moving towards achieving our vision - Connecting Europe for a sustainable future. At Stena Line, we are like family and friends to each other. We work hard together to solve problems and make a difference because we know that challenges make us grow. The journey starts with us! Stena Line’s Port Operations Team has a crucial part in this journey.

Some of your key responsibilities:

  • Mooring and loading and unloading of all vessels on arrival.
  • Transportation of passengers and luggage to the vessels, and delivery of unaccompanied freight by driving of TUG Masters as required.
  • Traffic marshalling of freight and passenger vehicles for safe embarkment and disembarkment of the vessel.
  • Housekeeping of port areas and other routine jobs as required.

What you will experience
As part of a successful Port Operations team you will be responsible for the safe and successful mooring of vessels in and out of the port in line with arrival and departure deadlines.

Main function is the assisting with the smooth and effective transportation of passenger and vehicles to and from the vessels, whilst ensuring their experience is as pleasurable as possible by providing the highest standards of customer service to all our guests.

Who you are
At Stena Line your personality matters as much as how good you are at what you do. You’ll need to be flexible, adaptable and reliable. Are you a proactive team player who enjoys working under pressure?

Do you have the ability to be trained on new vehicles/skills as required?

Qualifications:

  • Previous proven experience of Port operational duties and requirements.
  • Excellent communication skills and proven customer service experience.
  • A full clean driving license and experience of driving large vehicles such as TUGS/HGV/PCV.

Benefits
- Fantastic work-life balance
- Concessionary travel on any route on the Irish Sea/North Sea
- 75% Discounts on UK Rail travel
- Company pension & life assurance scheme
- Discounts on gym memberships, digital fitness subscriptions and equipment
- Wellbeing cash plan where you claim back your expenses for dental, eyesight testing, health screening and much more
- Enhanced maternity and paternity pay
- Cycle to work scheme
- Employee Assistance Programme
- Continuous training, coaching and development within a helpful and encouraging environment with progression opportunities.

Interested?
This is a permanent position based in Birkenhead within our Ports and Terminals department. To apply, please register your profile and send in your CV in English as soon as possible. We are having an ongoing selection, so do not wait with your application. Please note that due to GDPR we do not accept applications via e-mail or postal service.

If you have any questions regarding the recruitment process you are welcome to contact Kathryn Gallagher, Talent Acquisition Partner, kathryn.Gallagher.bi@stenaline.com.

About Stena Line
As a leader in sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We have over 5,100 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, making a contribution to our company.

We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion – and welcome all applicants.

Last day of application: April 10, 2025

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