Continuous Improvement Manager - POD ›

Reports to the Head of Process Optimisation and Digitisation

The purpose of this position is to lead continuous improvement across the group to contribute to strategic goals. Lead continuous improvement training, coaching and certification to enhance employee capabilities and realise benefits for our clients and our people.

Key responsibilities:

• Develop and implement a continuous improvement (CI) plan aligned to strategic goals
• Disseminate a CI culture across the Group via Lean Six Sigma training, coaching and certification.
• Engage stakeholders at all levels to deploy CI projects, foster collaboration and team working.
• Govern the CI programme: track projects, report progress and monitor benefits realisation.
• Create and deliver programme report presentations to senior management.
• Conduct process diagnostics to identify process optimisation and automation opportunities aligned to strategic goals.
• Utilise Lean, Six Sigma, and other CI methodologies to optimise process and enable automation.
• Act as a liaison between CI practitioners, sponsors and supporting functions (e.g. Technology, Risk, Transformation) to ensure a cohesive approach to CI initiatives
• Promote process modelling best practices to align to business process management standards.
• Partner with the HR Training Academy to manage CI training courses, attendance and certification.
• Lead communications to promote CI initiatives, recognise success and enhance employee engagement.

Skills, Experience, Qualifications

• Minimum of five years’ experience delivering improvement projects within a service sector (mandatory) and/or Financial Services (advantageous).
• A certified Lean Six Sigma Black Belt (experienced Green Belts will be considered) or equivalent Lean certification.
• Extensive experience of process improvement techniques: e.g. Lean Six Sigma, Process Automation, Design Thinking etc.
• Demonstrable experience of project and change management
• Experience of delivering training and providing coaching
• Strong business partnering and senior stakeholder engagement skills.
• Effective facilitation and influencing skills.
• Strong analytical skills with the ability to interpret data and drive decision-making.
• Comfortable operating across multiple jurisdictions with different regulatory requirements.
• Strong and effective communication skills with the ability to produce concise presentation materials.