Groups and Ticketing Coordinator

ROYAL BOTANIC GARDENS/KEW GARDENS; London; Hybrid; GBP 25,000 - 35,000; Full time

Job description

Kew Gardens is a leading visitor attraction, welcoming millions of visitors a year. This new role is vital in ensuring a seamless experience for our groups, from ticket purchase to entry. You will be part of the Visitor Operations Team which comprises commercial and visitor-facing functions, driving revenue for Kew through admissions and events and delivering a world-class experience for visitors to the Gardens.

We are looking for someone with proven experience in ticketing, preferably with groups within a visitor attraction or cultural institution. Responsibilities include group allocations, booking procedures, payments, coach slot bookings, and ticketing for commercial events. Assisting in the development and implementation of ticketing policies and procedures will also be a core part of the role. We are excited to see individuals who have a proactive and customer-focused approach to problem-solving.

The successful candidate will be responsible for supporting ticketing operations both online and in person, providing excellent customer service and supporting event setups and sales. You will embody excellence in system and people management. You will be a team player who can manage conflicting priorities and work on your own initiative.

Interviews are due to take place the week commencing 21^st April.

This is a full-time permanent position. It is based at Kew Gardens, with the option of regular home working, subject to operational requirements.

About Us

The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.

We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all, and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.

Join us on our journey as protectors of the world’s plants and fungi!

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme, and other wellbeing support such as a cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme, and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.

We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interviewing disabled applicants who meet the essential criteria for the post.

No agencies please.