Maxillofacial Support Secretary, Medway Maritime Hospital

Queen Victoria Hospital NHS Foundation Trust; Gillingham; On-site; GBP 24,000 - 26,000; Part time

Job description

Main area Maxillofacial

Grade NHS AfC: Band 3

Contract Permanent

Hours Part time - 25 hours per week (3-4 days per week)

Job ref 276-7033313-AfC

Employer Queen Victoria Hospital NHS Foundation Trust

Employer type NHS

Site Medway Maritime Hospital

Town Gillingham

Salary £24,071 - £25,674 per annum pro rata

Salary period Yearly

Closing 30/03/2025 23:59

Maxillofacial Support Secretary, Medway Maritime Hospital

NHS AfC: Band 3

Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest.

We are currently looking for a self-motivated, proactive, independent and resourceful Support Secretary to work in the Oral and Maxillofacial Surgery Department at Medway Maritime Hospital on a part-time basis (25 hours per week over 3-4 days including Mon, Wed and Fri). This is a varied post providing comprehensive support to the department.

The role will involve working flexibly to provide and receive confidential and sensitive information, written, aural or verbal.

We are looking for an experienced secretary with medical experience in a hospital or clinical environment who is able to work both within a busy team and on their own initiative when required. They must be able to prioritise their own workload, ideally possess excellent audio typing skills but training could be given, excellent communication skills combined with an excellent telephone manner, possess a flexible and pro-active attitude and remain calm under pressure. Experience of audio typing is desirable.

Main duties of the job

• Accurate audio typing and administration of Oral and Maxillofacial clinics
• Ensuring prompt output and sign off within agreed timescales
• Develop and maintain a sound knowledge of PAS
• Gain good hands-on understanding of RTT18 and NHS targets
• Ensure follow-up actions from clinics are dealt with and recorded accurately within PAS
• Deal with telephone enquiries in a professional and timely manner and cover unattended colleagues telephones within the unit
• Maintain sound knowledge of medical terminology, tests, symptoms etc relevant to department specialty
• Assist with covering some medical secretary duties during periods of leave
• Contact and book patients for routine general anaesthetic procedures at Medway Maritime Hospital

Working for our organisation

QVH is rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.

At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

Detailed job description and main responsibilities

To provide secretarial and administrative support to the Oral and Maxillofacial Department. Reporting to the Service Coordinator and working closely with Medical Secretaries and Support Secretaries to ensure the delivery of the service within NHS targets and RTT18 guidelines. To work flexibly and to provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or external parties. To provide comprehensive typing support ensuring accurate transcription and timely output.

Person specification

Qualification

• Secondary Education
• RSA Level 3 or equivalent level of experience
• Excellent command of English both written and verbal with excellent grammatical and spelling ability
• MS Excel

Experience

• Secretarial experience and administration experience
• Healthcare knowledge
• Experience as support secretary
• Experience in medical administration

Skills

Attributes

• High levels of concentration
• Enthusiasm
• Ability to work on own initiative and in pressured environment

The closing date given is a guide only. There may be some occasions when we have to close a vacancy once sufficient applications have been received. You are therefore advised to submit your application as early as possible to avoid disappointment.

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please submit your application in good time to avoid disappointment.

Name Amanda Hayward

Job title Service Co-ordinator

Email address [e-mail]

Telephone number 01634 976981

Available between the hours 8am to 4pm, Monday to Friday.