Customer Service Advisor B2B

We are recruiting for a proactive Customer Service Advisor to join this professional B2B customer service team on a permanent basis. If you're passionate about delivering excellent service and thrive in a fast-paced, dynamic environment, we'd love to hear from you.

Key responsibilities for the Customer Service Advisor:

1. The team is responsible for processing orders from the dealers, key accounts, and direct customers, ensuring stock is delivered on time and in full by the requested delivery date.
2. In this role, you will provide customers with quotes, place and manage orders through to delivery, and keep them informed with stock updates, dispatch details, and delivery schedules.
3. You will also handle invoice queries, coordinate and manage returns, and ensure a smooth order fulfilment process.
4. You will be assigned specific accounts, working closely with the Sales team to maintain strong customer relationships and provide excellent service.
5. Additionally, you will take ownership of managing your own workload on a daily basis, ensuring tasks are completed efficiently and effectively.

What We're Looking For:

• Proven experience in customer service and administration.
• Strong communication skills.
• Attention to detail.
• Able to work in a fast-paced and demanding environment.
• Proficiency in Microsoft Office; SAP would be beneficial but not essential.
• A proactive, solutions-focused team player with excellent interpersonal skills.

What's In It for You?

As the Customer Service Advisor, this is a fantastic opportunity to join an innovative market-leading company that prides itself on a positive culture, a strong brand, and offers real progression opportunities. You'll work in bright, modern offices with excellent facilities.

• Salary: Between £25,000 - £26,400.
• Hours: 37.5 hours a week (Monday to Friday, 8:30 AM - 5 PM).
• Hybrid working model.
• Holidays: 26 days plus bank holidays.
• Training: Comprehensive training and onboarding.
• Benefits: Progression opportunities, volunteer days, pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events, and more!