Customer Success Engineer

WalkMe; London; On-site; GBP 35,000 - 65,000; Full time

Job description

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.

The Customer Success Engineering (CSE) role is a highly technical position that works directly with WalkMe’s customers to ensure their success with our platform. The CSE is responsible for supporting all CS regions with customer engagements, providing technical expertise, and delivering solutions that drive customer value.

What you'll own

• Implement small scope, high impact WalkMe solutions to drive value for at risk or high opportunity customers.
• Provide technical support for WalkMe products, including configuration, troubleshooting, and best practices.
• Assist customers with the implementation and integration of WalkMe solutions.
• Develop and maintain strong relationships with customers, serving as their trusted advisor.
• Collaborate with internal teams, including sales, product, and support, to resolve customer issues and advocate for customer needs.

What You'll Need to Succeed

• Proven time management skills.
• Exceptional knowledge and technical aptitude of WalkMe products.
• Expanded knowledge of deployment and integration capabilities is a plus.
• Ability to pivot tasks quickly.
• Ability to learn new functionality quickly.
• Ability to provide a consultative approach to enablement and development with a focus on VALUE.
• Excellent written and verbal communication skills.

Team Lead Qualifications:

• Experience with detailed scoping of requirements and time to complete.

KPIs:

• Customer impact measured via UFR Improvement.

We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic.

If you require accommodation for any part of the recruitment process, please send a request to [e-mail].