Project Support Administrator, (Solihull)

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Head of Marketing at EH Smith Builders Merchants

About EH Smith

With 100 years’ experience in the construction industry, we are proud to be one of the largest independent builders’ merchants in the UK. We pride ourselves on our excellent customer service, knowledgeable staff and comprehensive range of building products.

We prioritise the interests of our colleagues and aim to create a safe, inclusive and accepting workplace.

We donate a portion of our annual profits to the EH Smith Charitable Trust, which supports local charities and not-for-profit organisations.

Celebrating our 100th anniversary in 2022, we continue to build on our core values, putting the customer first and ensuring that we offer the best service possible – today, tomorrow and into the future.

The Role

A great opportunity has become available within the Direct Brick team to support our newly launched Connect CRM system, maintaining our brick product catalogue along with offering customer service support with our growing offering within European Imports. The successful candidate will join the project in the developing stages and will play an integral role in the service offering to our customers.

Person & Skills

The successful candidate will ideally have experience working with Kerridge along with an understanding of our brick catalogue. You will be self-motivated, have great attention to detail and possess excellent customer service skills to effectively communicate with internal/external departments, suppliers and customers. The successful candidate will also need to be able to adapt to different situations and demands depending on market conditions.

Key Tasks

1. Comprehensive support of the CRM system and continuous improvement
2. Maintain and develop the brick catalogue to synchronise with Akeneo to provide intuitive information to the Operations Manager
3. Work with the leading brick manufacturers to develop our PIM catalogue
4. Raise new orders on K8 including direct brick orders, brick cutting projects and import orders
5. Work closely with key import suppliers
6. Manage logistics and customs documentation for directly imported bricks
7. Explore opportunities within the import process

Benefits

• A competitive basic salary
• Company pension scheme
• Employee discount
• Life assurance scheme
• Health cash plan – salary sacrifice
• Company workwear/ PPE provided
• Employee assistance programme

Seniority level

Entry level

Employment type

Full-time

Job function

Project Management and Information Technology

Industries

Wholesale Building Materials