Property Services Administrator

Part of the Stonewater Group, Mount Green Housing Association meets people’s housing needs across Surrey and North Sussex through the delivery of a local service to its residents.

Here at Mount Green, we are now seeking a Property Services Administrator – someone to provide technical and non-technical administrative support for Property Services.

As the first point of contact for contractors, you’ll monitor and manage the asset management inbox including reviewing and filing key documentation, dealing with enquiries from residents and team members relating to voids and planned maintenance, and supporting the surveyors in terms of appointments and diary management where necessary to deliver an excellent resident experience.

Updating databases with completed works to ensure accurate property records and stock condition information is maintained, you’ll carry out surveys of residents or make follow-up calls where cases need to be monitored and support the team in preparing case files when disrepair claims arise, liaising with solicitors as required.

The ideal candidate will:

• Have experience working in a repairs and maintenance function within social housing.
• Have excellent demonstrable customer service and administrative experience, providing services to residents via telephone, face-to-face, and digitally.
• Have experience working with an internal and external customer base and addressing individual needs.
• Have experience managing administrative processes, including maintaining digital and hard copy files, recording and maintaining professional and accurate records.
• Be able to plan, organise, and prioritise workloads.
• Have good interpersonal and communication skills (verbal and written).
• Be able to foster effective relationships, internally and externally.
• Be computer literate, confident in the use of Office365 and Housing Management software.
• Be self-motivated and be a good team player.

You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence.

We would love to hear from you!

Are you ready to #DiscoverMountGreen?

We want our workforce to be representative of all sections of society and welcome applications from everyone. We are a Disability Confident Employer which allows us to record and report on disability, mental health, and wellbeing in the workplace to better support our colleagues. We guarantee to interview all disabled applicants who meet the essential criteria for our vacancies.

Mount Green reserves the right to bring the closing date forward should enough quality applications be received prior to the current closing date.