German Speaking Customer Support Advisor, Coventry

German Speaking Customer Support Advisor, Coventry

Client:

Brook Street NMR

Location:

Coventry, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

Job Reference:

Job Views:

4

Posted:

13.02.2025

Expiry Date:

30.03.2025

Job Description:

Job Title: German Speaking Customer Support Advisor

Role Overview

As a Customer Support Advisor, you will play a key role in delivering an outstanding customer experience. Working within a friendly and dynamic team, you will be responsible for handling customer inquiries efficiently, ensuring issues are resolved promptly, and maintaining high service standards. Your focus will be on meeting key departmental KPIs while keeping the customer at the heart of everything you do.

Key Responsibilities

1. Provide exceptional customer service by prioritising customer needs and ensuring a smooth, positive experience.
2. Accurately log customer inquiries, product issues, and faults into company systems to enable quick and effective resolution.
3. Offer first-line support and expert guidance on company products via phone, email, and social media.
4. Effectively manage customer expectations through clear, professional, and empathetic communication.
5. Consistently meet and exceed department KPIs to uphold excellent service levels.
6. Stay informed on product updates, process changes, and industry regulations through the company's Training Academy.
7. Actively contribute to continuous improvement by suggesting ways to enhance customer service processes.
8. Collaborate with internal teams to ensure customers receive the best possible support.

Requirements

1. At least 12 months of experience in a customer service or contact centre role.
2. Strong verbal and written communication skills in both English and German
3. Proficiency in computer systems and the ability to learn new software quickly.

General Responsibilities

1. Adhere to company policies, procedures, and service standards.
2. Strive to meet and exceed performance targets and KPIs.
3. Carry out any additional duties as required by the Customer Support Manager.

If you're a customer-focused professional looking for your next challenge, we'd love to hear from you! Apply now and take the next step in your career.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.