Renewals Specialist (Enterprise)

Summary: Renew existing Customer Software Maintenance & Support Agreements through proactive communication and delivery of priced Quotations in accordance with established Sphera business workflows.

Job Duties:

• Manage and maintain a pipeline of Enterprise SaaS, Maintenance and Content Renewals.
• Proactively contact Customers according to established calendared touch-points in order to gather and validate the required business data to secure the renewal for annual Software and Subscription Maintenance & Support Agreements.
• Coordinate with Customer Success Manager or Field/Inside Account Executives on key accounts as necessary.
• Coordinate with other colleagues on the Renewal Team, as well as within Collections, Customer Care, Order Management, and others, as required.
• Complete Valid Order Packages of required documentation and deliver to Sphera Order Validation, Order Entry and Order Delivery Teams.
• Research existing Customer contracts using SFDC and other online Sphera portals or electronic document depositories.
• Utilize SCN and Salesforce to complete the necessary steps to update Support Terms (start/end dates, contract values, billing and shipping info, etc.).
• Provide ad hoc Status and Pipeline Updates Reports as requested to management.
• Promote benefits of retaining active SaaS, Maintenance & Support Agreements with Customers during your communications.

Required Education: Some college preferred. Degree not required.

Required Experience:

• Comfortable working with computers and Microsoft Office Suite including Outlook.
• Familiarity with Billing / Invoicing / Purchase Order processes.
• Need to be highly detail and process focused.
• Familiar with general Contract Documents – provisions and terminology.
• Familiarity with Software Maintenance & Support Agreements preferred.
• Background in Accounting or Contract Administration a plus.
• Knowledge of Financials, Salesforce.com a definite advantage.

Physical Requirements: Operate telephone and computer from an office environment.

Travel: None. Work to be conducted from within Sphera offices or Remote Home Office.