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Team Leader

greene king

Dudley

On-site

GBP 20,000 - 30,000

Yesterday
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Job summary

An established industry player is seeking a dedicated Team Leader to ensure exceptional service and operational excellence in a vibrant pub environment. This role emphasizes leading by example, providing memorable experiences for customers, and fostering a positive team atmosphere. With a focus on quality and safety, you will play a crucial role in maintaining high standards during busy shifts. Join a company that values your contributions and offers opportunities for career advancement, along with a range of attractive perks to enhance your work-life balance.

Benefits

Career development opportunities

33% discount for you and 15% for loved ones

Free employee assistance program

50% discount at Greene King Inns

Wage Stream access

Retail discounts up to 30%

Qualifications

  • Experience in a customer-facing role with a focus on service excellence.
  • Strong leadership skills to guide and inspire the team.

Responsibilities

  • Lead the team to ensure a seamless and enjoyable customer experience.
  • Resolve issues in the absence of management and maintain operational standards.

Skills

Customer Service

Team Leadership

Attention to Detail

Problem Solving

Adaptability

Job description

Company Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Join us at Chef & Brewer, a collection of unique country-style pubs set in beautiful locations across the country, which are welcome escapes for our customers, that feel like a home away from home. Our relaxed pubs, with beautifully decorated interiors, seriously good pub food and expertly chosen drinks ranges, are the perfect places for our customers to enjoy any occasion.


Job Description

As a Team Leader, you will…

  • Provide customers with a heartfelt and memorable experience each and every time they visit
  • Deputise for the management team and resolve any issues that arise in their absence
  • Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork
  • Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible

What you’ll bring…

  • A great eye for detail, making sure every pint is poured to perfection
  • Be a role model to the team on giving great service and making sure every customer receives a warm welcome
  • An ability to think on your feet and adapt to whatever challenges arise during a busy shift
  • A positive can-do attitude and be a real team player

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

  • The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
  • Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
  • Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
  • Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
  • Wage Stream – access your wage before payday for when life happens.
  • Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…
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