Account Manager - Creative Experiential Production

Xquisite Productions; Redhill; On-site; GBP 60,000 - 80,000; Full time

Job description

Join Xquisite Productions as an Account Manager.

Xquisite Productions is a leading event production company, offering creative brand agency services, expert event planning, and production solutions across the UK and Europe. We are seeking bright Account Managers to join us in our highly creative environment at our state-of-the-art facilities in leafy Surrey. You will provide highly effective servicing of all client accounts, understanding their needs and expectations, as well as generating new business where possible.

Previous industry experience is highly desirable though not essential, as long as you come from an account, production, project, or event management background with keen abilities.

Areas of Responsibility

1. Account management

• Provide attentive and efficient support to all client accounts, understanding their needs and managing expectations where required. Ensure a full brief is captured and no areas of the brief are missed.
• Proactively engage in the management of client productions ensuring that from concept to creation the client is fully supported, informed, and engaged throughout.
• Build and maintain relationships with clients through regular face-to-face, email, and telephone contact and meetings.
• Develop a sound understanding of manufacturing and fabrication techniques, materials used, construction methods applied, print processes, artwork design, and event production.
• Act as the first point of contact for client questions and requests.
• Collaborate with other departments in Xquisite Productions to facilitate client requests and ensure the business is fully aware of the requirements.
• Manage a budget, being clear and transparent with all costings, billing cycles, and terms and conditions of the order. Ensure you are meeting sales targets where set.
• Problem solve and initiate action that enables the business and client to rapidly achieve effective solutions. Drive service excellence and a culture of delighting clients.
• Maintain a broad situational awareness across all your projects and accounts.
• Ensure a full understanding and be fully conversant with pricing and sales structures.
• Obtain client feedback and drive increases in client satisfaction and engagement.
• Provide samples on request from clients.
• Attend all meetings where required, ensuring you are suitably prepared and informed.

Business Development

1. Develop and drive new business for Xquisite Productions by actively engaging with new clients and responding rapidly to inquiries.
2. Give presentations about the organization’s products or services.
3. Remain up to date on market intelligence, scope future markets/trends.
4. Identify key areas for business growth, events, exhibitions, and markets.
5. Create and develop commercial opportunities with existing clients maximizing account and revenue growth.
6. Draft and deliver pitches to potential clients.

Seniority level

Entry level

Employment type

Full-time

Job function

Marketing and Sales

Industries

Events Services