Customer Relations Manager - West Midlands

Customer Relations Manager - West Midlands

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Direct message the job poster from Macc Care

Since 2004, Macc Care has been dedicated to providing a home-like environment for individuals who require regular care or nursing assistance. With 14 care homes in the West Midlands, our core values of Love, Caring, and Compassion form the backbone of our services. These values are symbolized by the 'Rose,' representing cherished new beginnings. Our dedicated staff exemplify these qualities, making each home unique yet uniformly exceptional.

Role Description

This is a full-time on-site role for a Customer Relations Manager located in Birmingham. The Customer Relations Manager will be responsible for managing resident and family relationships, ensuring satisfaction with services, and addressing any concerns or complaints. The role involves coordinating with care teams, conducting regular check-ins with residents, and facilitating smooth communication between residents, their families, and the care team. Additional responsibilities include organizing events, enhancing customer experiences, and maintaining records related to customer interactions and feedback.

Qualifications

• Strong communication and interpersonal skills
• Previous experience within a care setting is essential
• Experience in customer service or relationship management
• Ability to manage and resolve conflicts efficiently
• Understanding of the healthcare or care home industry is a plus
• Organizational and multitasking abilities
• Proficiency in using customer relationship management (CRM) software
• Empathy, patience, and a caring attitude

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries: Hospitals and Health Care