Technical Implementation Lead

Airbus; United Kingdom; Remote; GBP 60,000 - 80,000

Job description

This website is operated, hosted and managed by Tag Worldwide Limited of 1-5 Poland Street, Soho, London, W1F 8PR, United Kingdom.

As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.

Technical Implementation Lead

Location - EMEA Remote

Company Overview:

We are the long-standing, production partner of choice that has helped brands across borders and cultures for over half a century achieve their business goals. With 2,700 experts in 29 countries across the world, we are a global team of collaborators, innovators, and motivators.

We pride ourselves on creating empowering, safe, and supportive environments for all our employees, regardless of race, gender, sexual orientation, ability, or any other defining factor. We embrace difference through diversity of thought, experience, and expertise to maximise potential and bring the greatest benefits for our people and our clients.

In June 2023, Tag was acquired by dentsu Group, Inc. though we remain a distinct brand that is led by Tag Global CEO, headquartered in London. As dentsu’s acquisition of Tag significantly expands content delivery capabilities, Tag’s expertise to deliver personalized, omnichannel content in real-time and at-scale for clients remains unparalleled across the entire customer journey, unlocking marketing effectiveness and efficiency.

Overview:
We are looking for a Technical Implementation Manager to lead the deployment and integration of our technology solutions for enterprise clients. This role bridges the gap between product, dev ops, and engineering, ensuring seamless implementation and customer success.

Key Responsibilities:

1. Own the end-to-end technical implementation process, ensuring seamless deployment and integration of our solutions in a timely manner, within scope and budget.
2. Work closely with clients to understand their technical requirements, system architecture, and operational workflows.
3. Provide technical guidance, best practices, and hands-on support for solution configuration and customization.
4. Create detailed implementation plans, including timelines, resources, and budget requirements.
5. Conduct regular status updates and communicate effectively with all stakeholders.
6. Collaborate with product, support, and engineering teams to troubleshoot issues and optimize performance.
7. Develop technical documentation and training materials to support client onboarding.
8. Ensure timely delivery of implementation projects, managing risks and dependencies effectively.
9. Establish and maintain strong relationships with customer technical teams, ensuring long-term success.

Qualifications & Skills:

1. Bachelor's degree in Business, Marketing, Information Technology, or related field.
2. Strong background in technical project management, implementation, or solutions consulting.
3. Experience working with SaaS platforms, APIs, and enterprise software integration.
4. Proficiency in Java, scripting, cloud technologies, and data security best practices.
5. Knowledge of AI-powered solutions and digital transformation strategies.
6. Ability to translate complex technical concepts into clear, actionable insights for customers.
7. Experience managing and successfully delivering projects.
8. Excellent stakeholder management and problem-solving skills.
9. Familiarity with cloud-based technologies, data security, and enterprise IT environments.
10. Experience working with cross-functional teams in a fast-paced, client-driven environment.

Why Tag

At Tag we believe in fostering a culture of collaboration, innovation, and continuous learning. As a member of our team, you'll have the opportunity to work with market-leading technology, collaborate with talented professionals, and make a meaningful impact on our clients' success. Join us in shaping the future of our technology offering to our clients and driving positive change in the industry.

How to Apply:

If you're excited about this opportunity to join our team as a Technology Customer Success Lead, please submit your resume and cover letter to [contact email]. We look forward to hearing from you!

About Us

We're proud of our roots.

From our humble beginnings as a print shop in London, to our position today as a global leader in Marketing and Communications services. Our business is built on a strong heritage, great relationships, and a talented team.

Today we have one purpose, to create value for our clients by working smarter with fewer resources, enhancing efficiencies, improving their customer's experience, and strengthening their brand reputation.

Our clients and their customers have always been at the heart of everything we do. Our long-term partnerships, great relationships, and exceptional employees have been the driving force behind our success.