General Manager

First Military Recruitment Ltd; Fort Augustus; On-site; GBP 30,000; Full time

Job description

JR261: General Manager

Location: Fort Augustus

Salary: £30,000 per annum

Overview:

First Military Recruitment is currently seeking a General Manager on behalf of one of our clients.

Our client encourages applications from ex-military personnel; however, all candidates will be given due consideration.

Duties and Responsibilities:

1. Ensure park presentation meets company standards, maintaining high-quality accommodation and grounds.
2. Enforce park rules rigorously to ensure a safe and enjoyable environment.
3. Manage and oversee all park operations, ensuring compliance with company policies and achieving financial targets.
4. Directly supervise changeover days for efficiency and guest satisfaction.
5. Recruit, train, and develop park teams to ensure high performance and guest service excellence.
6. Hold regular Head of Department (HOD) meetings to strategize and manage seasonal demands.
7. Deliver an outstanding guest/owner experience, responding to feedback and exceeding expectations.
8. Take full responsibility for all revenue streams, including Holiday Home Sales, Holiday Hire, Retail, and F&B.
9. Control expenses, wage costs, and stock, while implementing strategies to increase sales.
10. Ensure full Health & Safety compliance, maintaining records and promoting safe working practices.
11. Manage park marketing and brand awareness, including social media and competitor analysis.
12. Provide weekly performance reports to the Board of Directors.
13. Foster strong working relationships with the central team and other parks in the group.
14. Comply with all company policies, rules, and procedures.
15. Undertake training as required by management.

Skills and Qualifications:

1. Proven leadership and management experience in a similar role.
2. Ability to organize, prioritize, and meet deadlines effectively.
3. Strong communication and teamwork skills, with resilience under pressure.
4. Financial and business acumen, with experience managing multiple revenue streams.
5. Customer-focused mindset with the ability to influence and negotiate.
6. Previous experience in holiday park management is desirable but not essential.
7. Must have the legal right to work in the UK.