Customer Experience Specialist

SHL Group; United Kingdom; Remote; GBP 40,000 - 60,000

Job description

Job Details: Customer Experience Specialist

Vacancy Name: Customer Experience Specialist

Requisition No: VN3344

Time Type: Full Time

Location: Remote-Thames Ditton

Country: United Kingdom

Job Description:

Join a community that is shaping the future of work! SHL, People Science. People Answers.
Do you have a natural flair for and interest in Customer Service and would like to develop your career in this field? At SHL we are passionate about people. We are continually innovating to provide award-winning solutions for our customers. If you enjoy speaking with customers and finding solutions to both technical and product queries, a role as a Customer Experience Specialist at SHL would be an excellent next step in your career.
A great benefits package is offered in a culture where career development, with ongoing manager guidance, collaboration, flexibility, diversity, and inclusivity are all intrinsic to our culture. There is a huge investment in SHL currently so there’s no better time to become a part of something transformational.
Fluent English and a second European language is essential for this role - Dutch, German, Norwegian, Swedish, or Finnish. Based in UK.

What you will be doing:

• Provide a high level of customer service and sales support to internal and external customers and be accountable for presenting a consistent 'face of SHL’ to the customer.
• Maximise on all sales opportunities coming into the Global Customer Service Centre (GCSC) client business.
• Provide assistance to global customers using SHL’s range of ‘Off the Shelf’ and ‘Internet Based’ IT products, responding to all incoming enquiries by telephone, e-mail, web, and chat to provide a consistent level of service.
• Look for potential revenue streams and feed back to management for ways to increase revenue and update SHL processes.
• Manage accounts of small and medium enterprise (SME) companies.

What we are looking for from you:

Essential:

• Excellent people skills; excellent written & oral communication skills.
• Fluency in English with a second European language (Dutch, German, Swedish, Norwegian, Finnish preferred).
• Effective time management and experience of working to time frames.
• Ability to build relationships and work well across functions.
• Great customer-facing techniques and duty to remedy issues promptly.

Desirable:

• Experience of working in a customer-facing role.
• Experience in a contact center environment preferred however not essential.
• Degree educated preferred however not essential.
• Strong written and verbal communication.
• Ability to work under pressure working to agreed targets.

The candidate must have the right to work in the UK.

Get in touch:
Find out how this one-off opportunity can help you to achieve your career goals by making an application to our knowledgeable Talent Acquisition team. Choose a new path with SHL.

Closing date for applications: 9th October 2024

About Us:

• We unlock the possibilities of businesses through the power of people, science, and technology.
• We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science, and business transformation.
• When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.

What SHL can offer you:

• Diversity, equity, inclusion, and accessibility are key threads in the fabric of SHL’s business and culture.
• Employee benefits package that takes care of you and your family.
• Support, coaching, and on-the-job development to achieve career success.
• A fun and flexible workplace where you’ll be inspired to do your best work.
• The ability to transform workplaces around the world for others.

SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do, make adjustments to make sure our recruitment process is as inclusive as possible.