Cluster Maintenance Manager

You will receive a warm welcome into the Apex family on joining us as the Cluster Maintenance Manager. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Team. We believe it is our personality, style and friendliness that makes Apex Hotels.

Role Overview

As part of the senior leadership team, you will be responsible for leading a multi-disciplined maintenance team in the delivery of the short and long-term planning and management of the engineering operations for the cluster properties across both the front and back of house. You will ensure an efficient and economic running of the engineering disciplines, supplying services as required to the entire operation and maintaining equipment, building and utility services in optimum condition.

This role will include operational cluster shift coverage across a seven-day senior duty management rota and working between properties on a rotational / rota basis.

Key Responsibilities

Product Quality and profitability

• Delivery of planning, scheduling and coordinating all preventative maintenance programs across all accommodation, public area, mechanical and electrical plant facilities
• Proactive consumable cost control aligned with departmental budgets and revenues
• Hosting of weekly and monthly strategy meetings with operational teams and Cluster General Manager reviewing key metrics and performance indicators on product upkeep
• To consistently conduct time in motion studies across all maintenance functions in accordance with technology and process adoption identifying incremental efficiencies
• Creation and delivery of annual opex / capex and repairs and refurbishment plans in a timely manner and within budgeted spend
• Planning, scheduling and coordinating all the preventive maintenance and repair work

Customer centricity

• Ensuring user adoption and Implementation of a complete Engineering Management System (Synergy / CAFM Explorer)
• Achievement of monthly Net Promoter and Guest Review Index maintenance upkeep targets
• Delivery of impeccable attention to detail across product upkeep standards
• Timely management and execution of all Health and Safety requirements

Strategy delivery

• Concisely develop cost benefit analysis reports for project investment
• Train and develop skills of all team members to ensure optimum quality, and productivity
• Conduct regular team briefings to discuss engineering support details for VIP’s and events
• Work proactively with the Cluster General Manager / Head of Property and your sister Property counterparts to optimise service & quality alignment

Company Policy and Risk Management

• Collaborate with Risk and Compliance division to ensure all required training is delivered
• Ensure that all H&S legislative requirements are met with internal and local authority inspections exceeding agreed scorecard targets
• Proactively manage building security risk requirements in line with legislative and insurance mandate

Making a difference

• Proactively work with Recruitment and Engagement in supporting local apprenticeships
• Implement the ‘giving something back’ initiative developed through the company charter

Key Skills

• Clear and influencing communicator with the ability to interact across all levels
• Ability to adapt and drive a continuous growth and transformational mindset
• Strong organisation skills with the ability to multitask
• Thorough knowledge of all types of mechanical equipment such as chillers, boilers, water softeners, refrigeration and HVAC equipment
• Possess a cost efficiency and profit driven approach
• Identifies and manages best resources to achieve targets
• Translates strategies into practical plans
• Deploys time in motion exercises ensuring optimum cost engineering
• Builds and develops a guest centric team culture
• A strong understanding of related H&S building and engineering requirements
• Coaching, supporting and challenging approach to deliver operational targets
• Creates an open environment

Why join Apex Hotels?

You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 35 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.

Following your first successful 3 months, you’ll also receive:

• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
• Involvement in our employee of the quarter and annual recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Critical Illness & Life Assurance cover

We encourage you to bring your true self to work. We’ll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.