IT Support Analyst - 6 month FTC - Venus Wine and Spirits PLC

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IT Support Analyst - 6 month FTC - Venus Wine and Spirits PLC

Sector: Distribution and Warehouse

Role: Analyst

Contract Type: Permanent

Hours: Full Time

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates.
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay.
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package.

About the role

Booker are looking for a talented and motivated IT Support Analyst to provide desktop support to their Venus Wine and Spirit Merchants operations. The applicant should have a real aptitude for technology and thrive on providing exemplary customer service to help improve customer satisfaction and cash profit.

This role is based in Tottenham on a 6 month fixed term contract.

You will be responsible for

• Desire to learn / add value / drive progress.
• Excellence in building positive relationships with business stakeholders.
• Good technical troubleshooting and analytical skills.
• Ability to prioritize activities and organize own work schedule where applicable.
• Good written and verbal communication skills, being able to communicate effectively and efficiently with colleagues, customers and suppliers.
• Ability to adapt quickly to change.
• Willingness to learn new skills.
• Customer service focus with a genuine passion to help colleagues and customers.

You will need

• Good understanding of working with technology such as laptops, EPOS systems, RF devices, printers, desktop and server hardware, antivirus and remote support products.
• Knowledge of networking connectivity.
• Service leadership skills.
• Consistent delivery of results.
• Ability to address, test, repair and service technical equipment.
• Experience in an IT Support role or similar.
• A solid grasp of Microsoft Windows and Office applications.
• Knowledge of Office 365, Active Directory & Exchange administration.