Parts Advisor -1204

Our Client based in Reading is seeking a Parts Advisor

Job Title: Parts Advisor

Location: Reading

Benefits include: 24 days annual leave per year + duvet day

• Carry over up to 5 days annual leave per year
• 1 x Life Assurance
• Company Pensions contribution of up to 5%
• Private Medical Insurance
• Attractive overtime rates of up to 130%
• Bonus Incentives and commission schemes

Job role

• Inventory Management: Maintain accurate inventory levels through regular stock audits, ordering parts as needed to meet demand without overstocking or understocking.

• Staff Supervision: Recruit, train, and manage a team of parts personnel, ensuring that they meet department goals and deliver excellent service to customers and internal departments.

• Customer Service: Oversee customer service activities, ensuring timely and accurate fulfillment of customer orders. Handle customer complaints or issues, ensuring satisfaction.

• Vendor Relations: Manage relationships with parts suppliers, negotiate pricing, and ensure the timely delivery of parts.

• Budgeting and Cost Control: Monitor and manage the department's budget, controlling costs and ensuring profitability while maintaining high-quality standards.

• Compliance: Ensure the parts department complies with all safety regulations and company policies.

• Sales and Marketing Support: Support the sales and service departments by ensuring they have the necessary parts to complete their jobs efficiently.

• Reporting: Generate regular reports on inventory status, staff performance, customer satisfaction, and departmental efficiency.

• Administration: Complete relevant documentation including invoices etc. Return warranty and service exchange units regularly. Receive and inspect all packages delivered, resolving any problems. Control VOR/Freight charge costs. Chase Supplier Credits. Any general duties as designated by the Manager.

Job requirements

• Proven experience in automotive parts management or a similar supervisory role.

• Strong understanding of automotive parts, products, and their applications.

• Excellent leadership, communication, and organisational skills.

• Proficiency with inventory management software and general computer systems.

• Ability to work under pressure and meet deadlines.

• Problem-solving skills with a focus on efficiency and customer satisfaction