Plant Performance Manager

ITM Power PLC; Sheffield; On-site; GBP 40,000 - 80,000; Full time

Job description

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Plant Performance Manager

ITM Power

Location: Sheffield

Direct Applications Only - No Agency Applicants at this time

About ITM Power

ITM is at the forefront of the green hydrogen industry, designing and manufacturing cutting-edge PEM electrolysers that are instrumental in global decarbonisation efforts. With over two decades of scientific expertise, we've established ourselves as industry leaders in clean energy technology.

Join Our Mission

This position will play a pivotal role in ensuring the success of our customers by providing high-level technical assistance for our green hydrogen electrolyser systems. This role will be based in our Sheffield HQ and will involve leading a team of technical support engineers to remotely assist the teams in the field, troubleshooting complex issues, and providing expert guidance to both customers and internal teams, ensuring optimal system performance and customer satisfaction.

Responsibilities

• Strategic Development:
  • Develop and implement a comprehensive departmental strategy that aligns with company objectives and supports the growth of our product delivery across global markets.
  • Design and oversee the infrastructure for a 24/7 global technical support system.
• Leadership & Team Management:
  • Lead and manage a team of remote technical support engineers, providing direction, coaching, and professional development.
• Technical Support & Troubleshooting:
  • Oversee and manage complex customer support issues, ensuring timely resolution.
• Data-Driven Decision Making:
  • Leverage data analytics to monitor the performance of electrolyser systems.
• Customer Relationship Management:
  • Maintain strong relationships with key customers, ensuring their technical needs are met.
• Process Improvement & Documentation:
  • Develop and improve processes for technical support.
• Training & Development:
  • Organise and conduct training sessions for internal teams and customers.
• Reporting & Analytics:
  • Generate and analyse reports on support team performance.

About You

Knowledge and Experience

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Renewable Energy, or a related field.
• At least 5 years of experience in technical support or field service.

Skills and Abilities

• Strong problem-solving and troubleshooting skills.
• Excellent leadership and team management abilities.
• Strong proficiency in data analysis tools and techniques.

What We Offer

A competitive salary and an excellent contributory pension, 25 days holiday and a wider range of benefits.

We know your career is important to you, it's important to us too, which is why we also offer opportunities for you to grow and develop your career.

Our success is driven by the exceptional diversity of our people. We are proud to be an equal opportunity employer.