Reservations and Revenue Manager

Mandarin Oriental Hotel Group Limited; London; On-site; GBP 35,000 - 65,000; Full time

Job description

Mandarin Oriental Mayfair, London is looking for a Reservations and Revenue Manager to join our Reservations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Mayfair, London is the newest jewel which has opened in the heart of Mayfair. It’s another world; an oasis of calm in the heart of the city, with the most attentive service. A world that’s all about our guests.

About the job

As Reservations and Revenue Manager you will be responsible for the following duties:

• Proactively manage inventory for the hotel to maximize revenue derived from the room inventory.
• Regularly check distribution channels for hotel positioning, information accuracy and competitor positioning for the hotel.
• Ensure all reservations are accurately recorded with correct market segments, source codes and phone in codes.
• Effectively use systems (HMS, IDeaS and Delphi) to determine, implement, manage and control accurate and agreed upon revenue management strategies, i.e., pricing, inventory and selling strategies.
• Initiate briefings with the reservations team and/or Duty Managers to communicate business performance, changes and selling strategies and all other relevant information such as new packages or promotions.
• Take part in monthly departmental meetings to communicate monthly results, business forecast, training opportunities, product development and hotel news.
• Be proactive on a daily basis in seeking out business opportunities and actively developing good relationships across all segments with bookers to create greater loyalty for Mandarin Oriental Mayfair, London.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• 1 paid Charity Day per year to dedicate to a charity of your choice.
• Increased holiday entitlement with Length of Service, up to 33 days off.
• Access to Hospitality Action’s Employee Assistance Programme.

SUSTAINABILITY AT MANDARIN ORIENTAL

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

We’re Fans. Are you?

DIVERSITY & INCLUSION

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.