Team Manager - Building Maintenance

Employer: Guy's and St Thomas' NHS Foundation Trust

Employer type: NHS

Site: St Thomas Hospital

Town: London

Salary: £44,806 - £53,134 per annum inc HCA (pro rata)

Salary period: Yearly

Closing: 09/04/2025 23:59

Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.

Job overview

The postholder will ensure the provision of a proactive on demand and planned maintenance service to all clients via the efficient and effective day to day management of a dedicated maintenance team. These services will be provided for all buildings within the Trust's portfolio and will be specifically defined within the PDR process.

The post holder will be responsible specifically for the delivery and performance of their respective in-house maintenance team.

The post holder will lead a Multiskilled Building service to the Engineering Department and other directorates within Guy’s and St. Thomas’ NHS Foundation Trust (GSTT). They will demonstrate commitment, versatility and flexibility whilst undertaking all tasks and delegated work as instructed by the engineering senior management team.

Main duties of the job

• To line manage the trades team personnel to provide a comprehensive planned and reactive maintenance service for the Trust and external clients in accordance with agreed and published service level agreements.
• Line management responsibility including appraisals, disciplinary and sickness issues.
• Responsible for the monitoring of key performance indicators for team and self.
• Ensures that there is effective co-operation with other technical trades throughout Building and Engineering.
• Able to use a variety of computer software and hardware including facilities management ‘Planet FM’, drawing database ‘MICAD’ and PDA devices.
• Produce estimates and obtain quotations for new work requests.
• Manage orders and invoices for a variety of building maintenance discipline activities.
• Implement any new operational procedures for staff and equipment.
• Responsible for the delivery of statutory and mandatory training for team.
• Responsible for communicating both technical and legislative information to the team and compliance with the same.
• Able to fault diagnose general and specific engineering related issues.
• Able to work from technical specifications and drawings associated with electrical and engineering details.
• Able to provide advice on ways of improving building maintenance performance.
• Undertake maintenance planning for the staff within the team.
• Deputise for the Building Maintenance Manager and other Team Manager’s.
• Review staffing levels on a regular basis, supplementing full time staff with agency as required.
• Implement policies developed for the safe and efficient service provision through the estate maintenance function.
• Responsible for ensuring that the team under their control has suitable quantities of materials to undertake their normal daily duties.
• To codify, and review on a regular basis, the protocols and procedures of the trades team.
• To maintain good working relationships with customers, recognising the value of relationship management to support the ‘front of house’ image of the service.
• To participate in wider Directorate initiatives and projects in order to develop understanding of the Essentia services in support of a continuous service improvement programme.
• Liaise and manage contractors when on site carrying out contract maintenance.
• Work within a broad range of occupational guidelines used to manage their area of maintenance.
• Be able to carry out work requiring physical effort as the need arises.
• Motivate and develop staff, co-ordinate the education and specialist training requirements of the trades’ team in support of both personal development plans and business objectives set.
• Responsible for the day to day Trust risk management and governance procedures for both team and self to include the investigation and root cause analysis of complaints, preventive actions and learning being put in place.
• Manage and implement the ISO 9001 QMS to ensure that the trades’ teams are fully compliant with related procedures and processes.
• Take responsibility for planning and budgeting of trades’ team budgets to establish best value and overtime control.
• Authorised signatories for orders up to £1,000.
• To undertake monthly reviews with line manager on financial and operational performance. To initiate efficiency improvements that will reduce the revenue cost base for the service, without compromising delivery of the customer’s experience of the service.
• To participate in the Estates Manager on-call rota and provide Annual Leave and Sickness Cover in conjunction with the Contract Services Department.

Person specification

Qualifications and Education

• Educated to first degree level or GNVQ / HND /BTEC level or with equivalent experience in an engineering related role.
• Certificate in Management studies or evidence of management/leadership training.
• Evidence of continued professional development.

Previous Experience

• Post qualification experience in Engineering maintenance management.
• Leading teams in a client facing role.
• Experience of leading teams in a large, complex, multi-site NHS Trust.
• Knowledge of good working practices and Health & Safety.
• Experience of working within a broad range of occupational guidelines.
• Experience of communicating technical information with specialists and non-specialists.
• Experience of managing re-active and planned maintenance activities across a range of disciplines, relating to electrical, engineering or building specialism.
• Ideally will have managed as ‘Client’ large facilities management contract with a sound knowledge of construction / engineering projects from inception to completion.
• Will be able to demonstrate an understanding of managing a multi-disciplined workforce. This will vary between a combination of DEL and out-sourced contractor resources.

Knowledge, Skills and Ability

• Ability to communicate effectively, verbally and in writing, in a clear, concise and easily understood manner. Must be able to interpret technical information to a lay audience.
• Excellent numerical and critical reasoning skills.
• Excellent diplomatic skills.
• Excellent organisational skills with the ability to respond effectively to multiple priorities.
• Experience with Microsoft Word, Outlook, Excel, and PowerPoint, and service IT platform known as Planet FM.
• Ability to work well under pressure and still apply attention to detail.
• Excellent knowledge of statutory requirements associated with building / engineering maintenance, capital project delivery, environmental management, and health and safety legislation.
• Sound understanding of standing financial instructions and standing orders in a public sector organisation.
• Able to plan and schedule work for staff to achieve a satisfactory level of service to meet the customers’ expectations.
• Ability to work on own initiative and demonstrate effective personal time management.
• Ability to understand and interpret end user requirements and manage expectations to achieve successful deliverables.
• Knowledge of public sector estates procedures and guidelines.
• Experience of managing construction and engineering projects in an NHS environment.
• Able to demonstrate the management of budgets for revenue and capital expenditure.
• Knowledge of service level agreements and performance measures.
• Ability to effectively manage service suppliers and monitor their performance against key performance indicators and service level criteria.

Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitably according to their needs. We are actively committed to ensuring that no one who applies for a job, works or studies at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity, gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.

Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.

As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.

We are committed to supporting all employees to achieve a healthy work-life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking into account the individual’s personal circumstances as well as the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the onboarding process.

Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.

Please apply for this post by clicking "Apply Online Now."

Employer certification / accreditation badges

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name: Frances Ejaife

Job title: Building Operations Manager

Email address: Frances.Ejaife@gstt.nhs.uk

Telephone number: 020 71882254

Please email Frances Ejaife for a telephone appointment to discuss the role.

Our dedicated and talented staff make it their mission to provide outstanding care for our patients.