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Retail Assistant

Screwfix Direct Ltd

Cardiff

On-site

GBP 20,000 - 30,000

3 days ago

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An established industry player is seeking dedicated Retail Assistants to enhance customer experience. This role is pivotal, ensuring customers receive exceptional service while maintaining store standards. With a commitment to personal growth through comprehensive training programs, you will have the opportunity to develop your skills and advance your career. Enjoy a supportive work environment that values your contributions and offers a variety of benefits, including discounts and a robust pension plan. If you are passionate about customer service and eager to grow, this is the perfect opportunity for you.

Cycle to work scheme

High street shopping discounts

Share plans

Discounted gym membership

Long service awards

Award-winning pension plan

Life cover

Free wellbeing resources

Self-development opportunities

Enhanced family leave policy

Strong focus on delivering excellent customer service.
Ability to assist customers with inquiries and purchases.

Deliver excellent customer service and assist customers.
Maintain store presentation and stock levels.

Customer Service

Communication Skills

Teamwork

High School Diploma

You’ll be at the core of Screwfix, making sure our customers are the heart of everything we do. You’ll take your time to really get to know them whilst delivering genuinely great service. Our Retail Assistants are vital to the running of a store, so you’ll always be kept busy. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!

Opening hours:

Monday - Friday (7am to 8pm)
Saturday (7am to 6pm)
Sunday (9am to 4pm)

Responsibilities:

Deliver excellent customer service.
Assist customers with their inquiries and purchases.
Maintain store presentation and stock levels.
Participate in training programmes for personal and professional development.

Benefits:

Cycle to work scheme with savings of up to 25-39% on bikes and accessories.
High street shopping discounts, including 20% off at Screwfix and B&Q.
Share plans to become a Kingfisher shareholder.
Discounted gym membership and health plan options.
Long service awards, including extra pay and bonus holiday days.
Award-winning pension plan with contributions up to 14% per month.
Life cover through the pension scheme.
Free wellbeing resources and counselling services.
Self-development opportunities through learning tools like LinkedIn Learning.
Enhanced family leave policy.

Training Programmes:

First Steps to Management: A 16-week programme for Service Assistants.
Power Up to Trade+: A 12-15 month Trade Supplier Apprenticeship.
Trade Up to Branch Manager: A 15-month structured learning programme.
Learning for Life: Opportunities for wider life skills and Maths/English coaching.

Application Process:

Applying online is simple. Fill in some basic details and upload your most recent CV. If you’re applying for a Service Assistant position, you’ll also need to complete a Situational Judgement Test.

Interview:

Prior to your interview, we recommend a thorough read of our careers page and even a trip to your local Trade Counter. Your interview will consist of competency-based questions, and a chat about your experience and knowledge of Screwfix.

Offer:

If we think we’re a good match, we’ll make you an official offer. Once you’ve accepted and we’ve completed the pre-employment checks, you’ll receive your new contract.

Be yourself at Screwfix

We all do better when we’re celebrated for who we are. Our Employee Inclusion Network, 'Us', helps colleagues to share ideas and work collaboratively in pursuit of a fairer, more diverse workplace.

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