General Manager of Hospitality

General Manager of Hospitality - ExCel London

We are looking for a dynamic senior and inspirational hospitality professional, experienced in Food and Beverage delivery across meetings, exhibitions, conferences and entertainment arenas. To lead and inspire a team of Department Heads and their own teams to optimise sales, profitability and guest service, underpinned by a structured approach with appropriate focus on compliance with relevant company policies, standards and employment principles.

ExCeL London, the home of world leading events is enjoying a period of significant growth and is set to become Europe’s largest connected convention centre with the opening of a new extension in Summer 2025, increasing capacity by 25%. To support this exciting expansion, we’re growing our world class hospitality team that will help to deliver over 400 leading industry events every year. ExCeL London Hospitality caters for the biggest, most influential events in the UK, from executive meetings to large scale conferences and exhibitions. We boast a highly trained team of managers, chefs and waiting staff, who ensure our customers receive the best possible service.

Who you are:

• A naturally confident leader, with senior management experience to inspire large operational teams to deliver results - substantial experience at Food and Beverage management level (essential)
• Confidently able to manage a mixed portfolio of outlets and business functions.
• Passionate about people - enjoys communicating with our key clients as well as the all-important team members that deliver great service day to day.
• Positive and passionate focus on food - a natural flare for hospitality
• Experienced in leading the implementation of projects and change programmes
• Commercial agility - adept at budgeting, forecasting and effective resource deployment, with an eye for trends and embracing change in a cost-effective way, whilst maintaining product integrity.
• Strategic thinker - ability to conceive and plan effective strategies and supporting tactics which embrace a variety of elements into a common goal.
• Excellent client and stakeholder management presence and interpersonal skills. Well versed in clarifying client and customer requirements.
• Exudes confidence, energy and charisma
• Can effectively switch between being the leader and a team player according to the situation at hand.
• Structured approach but also demonstrates flexibility and agility
• Calm and resilient. Not deterred by an ‘unforeseen challenge’
• Willing to work evenings and weekends as required

We ensure that you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Private Healthcare
• Discretionary annual bonus scheme
• 27 days annual leave plus BH’s and an additional day off for your birthday!
• Free meals on duty
• Pension scheme and Life Assurance
• Employee Assistance Programme
• Competitive and supportive family benefits
• Exclusive Benefits and Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health + Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%) and many more
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Holiday purchase scheme
• On-going training, development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

Who we are:

Levy UK + Ireland is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sports, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium and many more.

We are culinary champions - it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.

Focussed on ‘doing the right thing’ for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

At Levy UK + Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.