Senior Training and Operations Manager

TN United Kingdom; United Kingdom; Remote; GBP 100,000 - 125,000

Job description

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Senior Training and Operations Manager

Location: null, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

3c78100abb52

Job Views:

18

Posted:

16.03.2025

Expiry Date:

30.04.2025

Job Description:

Overview

The Senior Training & Operations Manager will be responsible for both the ongoing retention of our healthcare business and mobilising all new sites. They will be expected to drive customer satisfaction by adding value with our unique Training and Operations proposition. The role will demonstrate exceptional leadership through directly managing a team of 5 regionally based Training & Operations Managers.

Please note this role is home-based covering the whole of the UK with a need for regular travel, including overnight stays, across the UK.

About us

apetito is the UK’s leading food supplier to the health and social care sectors serving more than 600 care homes, 500 hospitals, as well as 200 education settings. Our meals are expertly crafted by our dieticians and chefs, and then frozen to lock in the goodness.

Our Values

As a family-owned business established in 1958, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.

We are driven by a passion for service, dedicated to feeding some of the UK’s most vulnerable people and offering delicious and nutritious meals to our customers.

Responsibilities

The Senior Training & Operations Manager will have responsibility for recruitment, day to day management and ongoing motivation and development of the Training & Operations Managers.

• Input and shape business unit strategy
• Continuous improvement of the T&Ops proposition
• Networking and engagement
• Business retention
• Enhance our Healthcare proposition

Qualifications/Personal Qualities

• Extensive commercial experience
• Operational catering experience
• Ability to think strategically and implement key actions/decisions
• Proven experience of delivering to KPI’s/SLA’s
• Experience developing, implementing and evaluating strategic projects
• Demonstrate great leadership skills
• Agile communication skills - able to engage, build trust and influence others
• Experience of presenting and negotiating at board level
• Able to operate and connect with people at all levels of the business- from board directors to kitchen staff and other colleagues.
• Good critical thinking skills, including numeric.
• Clean or virtually clean driving license essential
• Experience within a B2B sector
• Good networking experience
• Advanced Food Hygiene Training & Nutritional Qualifications
• Experience delivering training

Personal Qualities:

• Demonstrates a passion for service.
• Empathy and understanding of our culture of ‘making a real difference’.
• Driven by building long-term business success
• Self-motivated and resilient
• Takes a long term view and vision for the next phase of business
• Good team player: able to work with colleagues to achieve optimum results in both their own role and for the business as a whole.

As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a Standard DBS Disclosure.