Customer Service Representative - Nights

Customer Service Representative - Nights

Job Opportunity Alert: Customer Service Representative - Nights
Location: Tamworth

Contract Type: Temp To Perm

Working Pattern: Full Time (Night Shift - 4 on 4 off)

Annual Salary: £28,000 (Temp to Perm)

Are you a star at providing exceptional customer service? Do you thrive in a fast-paced environment? Look no further! Join our client, a reputable logistics company, as a Customer Service Representative - Nights. You'll have the opportunity to make a difference and contribute to their ongoing success.

Job Responsibilities:

1. Provide superb customer service over the phone, resolving inquiries, complaints, and issues in a professional and timely manner.
2. Handle inbound and outbound calls to assist customers with order tracking, delivery updates, and general queries.
3. Answer customer emails and respond to inquiries through various communication channels.
4. Maintain accurate records of customer interactions, transactions, comments, and complaints.
5. Collaborate with your team to ensure consistent and efficient service delivery.
6. Identify process improvement opportunities and offer suggestions to enhance the customer experience.
7. Demonstrate product knowledge and provide accurate information to customers.
8. Stay calm and patient in challenging situations, effectively de-escalating customer concerns.
9. Follow company policies and procedures to ensure compliance with industry regulations.
10. Uphold the company's values and promote a positive brand image.

Required Skills and Qualifications:

1. Previous experience in a customer service role, preferably in the logistics industry.
2. Excellent communication skills, both verbal and written, with a professional phone manner.
3. Strong problem-solving skills and the ability to think quickly on your feet.
4. Exceptional attention to detail and accuracy when handling customer information.
5. Proven ability to work independently and as part of a team in a fast-paced environment.
6. Proficiency in using computer systems and customer relationship management (CRM) software.
7. Ability to multitask and prioritise tasks effectively.
8. Empathy and patience to handle customer concerns and provide satisfactory resolutions.
9. Flexibility to work night shifts and occasional weekends.

At our client's organisation, your dedication will be valued, and your hard work recognised. You'll have the opportunity to grow within their team and contribute to their ongoing success.

Don't miss out on this exciting opportunity! Apply now with your updated CV and cover letter. Only shortlisted candidates will be contacted.

Our client is committed to building an inclusive and accessible recruitment process. We welcome candidates of all backgrounds and abilities to apply. If you require reasonable adjustments at any stage, please let us know, and we'll be happy to support you.

Note: This job advertisement is managed by Adecco, a disability-confident employer. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.