Dual Rate Dealer/Floor Supervisor

and the job listing Expires on June 23, 2025

Full-Time Job Hospitality, Events & Tourism

Are you ready to step into a dynamic role where every day brings excitement? We’re hiring for a Dual Rate Dealer/Floor Supervisor! In this role, you’ll wear two hats – working under the Pit Manager as a Floor Supervisor and under the Floor Supervisor as a Dealer. You’ll ensure games run smoothly, safeguard company assets, and deliver top-notch guest service, all while keeping things fun and professional.
Responsibilities include:

• Monitoring dealer performance and game protection
• Ensuring compliance with internal controls, SOPs, and PA Gaming Control Board regulations
• Bringing your A-game to guest interactions and teamwork

Ready to play your cards right and join our team? Apply today!

SUMMARY

Under the direct supervision of the Pit Manager when acting as a Floor Supervisor and under the direct supervision of the Floor Supervisor when acting as a Dealer, the Table Games Dual Rate Dealer/Floor Supervisor implements the procedures to ensure adherence to internal controls, standard operating procedures and PA Gaming Control Board regulations. Safeguards Company assets located in the assigned work area with emphasis on guest service, monitoring dealer performance and game protection. This job title may also be identified as a Boxperson.

ESSENTIAL DUTIES AND RESPONSIBILITIES When acting as a Floor Supervisor include the following. Other duties may be assigned.

• Directly supervises dealers as well as the operation and conduct of any table games to which candidate is assigned.
• Responsible for the accuracy and maintenance of bankrolls.
• Monitors all procedures governing the opening and closing of games and shift changes.
• Supervises the performance of dealers to ensure efficient gaming operations during a shift.
• Completes customer ratings necessary to track pertinent gaming data relevant to the patron’s gaming profiles.
• Ensures that games are supplied with adequate and operable equipment.
• Ensures that all Pennsylvania Gaming Control Board regulations, internal controls, Title 31 compliance and standard operating procedures are adhered to.
• Promotes positive customer and employee relations, and is held accountable to ensure that the integrity of the game is protected at all times.
• Reports violations of approved standard operating procedures, internal controls and regulations of the PA Gaming Control Board to the Pit Manager or higher.
• Must be knowledgeable of poker rankings.
• Must be able to provide ‘hosting’ duties to Poker Room guests on a rotating basis. These duties will include: Greet players at the podium with a smile and a welcoming attitude, convey what poker games are available and at what limit, accurately add player’s names to the game lists and provide information about the requirements of the game, call names of waiting players when seats become available, and coordinate with floor supervisors to ensure players are seated properly in requested games. When directed by a supervisor, announce new games and call names of players waiting for such, properly answer the telephone, provide information to callers, record messages accurately and pass them on to the appropriate party, transfer calls to appropriate personnel as determined by customer’s needs, ‘fill’ tables when instructed.
• When functioning as a Floor Supervisor sitting in the box positions on a Craps game, additional duties shall be defined as follows:
  • Directly responsible for notifying the Floor Supervisor standing floor at the craps game about the accuracy of pay-offs, currency changes, color changes, betting minimums/maximums and the regulations, internal controls and standard operating procedures are being adhered to by the dealers that are assigned to the game.
  • As part of ensuring the integrity of the game, candidate will monitor that the dealers verbally announce (book) all wagers on the game not placed by the players.
  • Verifies the accuracy of the currency to gaming chips conversions.
  • Inspects gaming equipment in use.
  • Notifies the Pit Manager of any and all irregularities or suspicious activity on the game.
  • Monitors compliance of all approved policies and procedures and reports deviations to the Pit Manager if observed.
  • The Dual Rated Dealer/Floor Supervisor may perform the duties of the Floor Supervisor as requested by management.
• Authorized to issue comps in accordance with the approved comp matrix.

When acting as a Dealer includes the following:

• Responsible for the operation and conduct of a particular game.
• Quickly tabulates the numeric value of playing card totals, dice throws, etc. Must be knowledgeable of poker rankings.
• Inspects and shuffles 6 to 8 decks of cards in a timely manner or operates an automatic shuffling device. Must be proficient at shuffling and pitching cards.
• Audibly announces all hand totals, currency conversions to gaming chips, color changes, and all other pertinent information that transpires during the course of gaming activity.
• Maintains and protects the bankroll at all times.
• Handles gaming chips in order to pay and take in a proficient manner.
• Follows regulations, policies and procedures in the performance of duties.
• Provides quality customer service to all guests.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE

High School Diploma or GED required. Minimum of 1-2 years as a multiple game dealer or related supervisory experience in table games. Must complete CPR (cardio pulmonary resuscitation) training or be already certified to be employed as a table games dealer. PGCB requirement – Minimum of six months dealing experience at Presque Isle Downs or two years’ experience as a dealer or table games supervisor within the last ten years.

LANGUAGE ABILITY

Ability to read and interpret documents such as policy and procedure manuals and internal controls. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

MATH ABILITY

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to work with and apply mathematical concepts such