Delivery Lead Customer Data Platforms

TMWUnlimited...; London; Hybrid; GBP 50,000 - 90,000; Full time

Job description

As a Delivery Lead you will be a crucial part of our Customer Tech team leading on Personalisation Strategies and how to deliver these at scale for our clients wanting to drive customer centric experiences. The successful candidate will need to have expertise in Customer Data Platforms. Particular focus areas will be:

• Customer Data Strategy: Developing data-driven approaches for strategic decision making
• Personalisation: Enhancing customer experiences
• Audience Insights: Analysing customer data to inform marketing strategies
• Data Orchestration: Integrating data seamlessly across platforms
• Delivery Expertise: Deep understanding of agile approaches and best practices and hands-on experience across, Scrum, SAFe, Project Management, Technical Project Management, Programme Management, Release Management, Continuous Integration & Deployment, DevOps, Design Thinking
• Senior stakeholder management – the ability to lead and work with C-suite to shape and deliver multi-year transformation experience programmes
• Exposure to commercial management and sales

Your Responsibilities:

You will be part of a high performing team tasked with driving business growth and enhanced customer experiences through platforms. You should have demonstrable experience in the following areas:

• Identifying transformation opportunities and developing strategies and roadmaps to deliver Personalisation (either B2B or B2C)
• Owning the delivery of Customer Data Platforms (CDPs) and selection of correct Vendors
• Deep understanding of CDP capabilities and ability to drive awareness of these with different stakeholder groups
• Deep understanding of the range of customer data sources and activation channels needed for personalisation
• Leading & facilitating workshops
• Own the CDP & Personalisation thinking and capabilities within the team, being the ‘go to’ expert across Marketing
• Lead and support strategic client pitches & proposals
• Experience working with senior stakeholders inc. c-suite
• Able to effectively set up and manage teams to deliver value and agreed outcomes

In order to apply please ensure you have:

• Substantial relevant industry experience across MarTech, Personalisation & CDP projects
• Previous experience as a delivery lead/manager

What we give…

We believe in the power of a strong culture that puts people and at the heart of everything we do. Our guiding principle is simple: Be the best you can be and the rest will follow.

You’ll have the chance to learn from passionate, talented colleagues and mentors. Exciting and varied client work with as much opportunity as you can handle. And a hugely sociable team to get to know.

Great benefits package, including:

• 25 days holiday (increasing year on year to max 30days)
• Christmas Closure, Birthday Day and Volunteer Day
• Flexible Bank holidays
• Flexible Hybrid working
• Pension, Life Assurance, Eye Tests, Flu Jabs
• Purchase Holiday, Taste Card
• Cycle to work and Electric Car Scheme

We have a calendar of social and charity events throughout the year, there’s always something going on.

Who are TMW Unlimited?

The TMW story is born out of the many successes we’ve created for our clients over the past 30 years, and now encompasses offices in London, Bristol and Reading, with clients all over the world.

We create ideas that move people.

We believe that ideas should work everywhere and that brilliant results are what really matter. We combine deep digital and advertising expertise, a strong heritage in CRM and award-winning creativity to make it all happen.

TMW is proudly part of UNLIMITED, a fully integrated agency group with human understanding at its heart. Through our Human Understanding Lab, we uncover behaviour-led insights that power performance and create a genuine business advantage for our clients.

UNLIMITED is part of the Accenture Song family, the world’s largest tech-powered creative group.

What we value…

Together, we put people first and believe our values make us who we are.

Give a Damn: We care about each other, our clients and our work. And this shines through everything we do.

Be Brave: We believe in challenging each other, in standing up, in speaking out. We believe in trying new and difficult things in order to make ourselves and our work better.

Stay Curious: We actively seek out the new and the unusual, finding inspiration everywhere in the world around us.

Take Pride: We are open, accepting and inclusive, and we support each other on our journey to reach our true potential. We are actively working to ensure that we as an agency more fully reflect the society around us.

We are an Equal Opportunities employer and welcome applications from all sections of the community.

As an equal opportunities workplace, we have a commitment to ensuring equal employment opportunity regardless of race, colour, ancestry, religion, socio-economic status, sex, national origin, sexual orientation, age, citizenship, marital status, neuro divergence, disability, gender, gender identity or expression. Whether you’re just getting your foot in the door, or you are an experienced employee whose life circumstances are shifting, we are committed to creating a workplace that reflects the world we want to live in and are therefore flexible to accommodate each individual's needs as best as we can.

By submitting your CV, you consent to our Candidate Privacy Policy which can be seen in full at https://www.tmwunlimited.com/media/1392/tmw-gdpr-candidate-privacy-notice.pdf. If you would prefer us not to store your details or contact you please let us know.