Merkur Slots - Team Member - Part Time - Sydenham

Merkur Casino UK; Sydenham; On-site; GBP 10,000 - 40,000

Job description

Merkur Slots - Team Member - Part Time - Sydenham

Position: Team Member - Sydenham

Hours Per Week: 16

Pay Rate: £12.74 - £14.24 per hour

Night Rate: £14.24 per hour (11 pm - 6 am)

At MERKUR Slots, we are passionate about our customers and love giving them a warm welcome. Providing a great experience involves ensuring we give them the best service that keeps them coming back time after time.

Our colleagues are the heart of our venues, which is why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.

Working as a Team Member, you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!

About you:

• Experience working in a retail, hospitality, or gambling environment
• Experienced in delivering excellent customer service
• Willingness to learn and develop
• Flexible and dedicated
• Attention to detail
• Industry and compliance training will be given

Benefits:

• 28 days holiday (including Bank Holidays)
• Monthly Bonus Scheme
• Excellent Career Progression Opportunities
• Contributory Pension Scheme
• Life Assurance
• Discounts with high street retailers and restaurants through our benefits portal
• Employee assistance programme

Duties include but are not limited to:

• Ensuring that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls, and other surfaces.
• Ensuring service rounds and refreshments are offered in line with brand guidelines.
• Monitoring the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
• Assisting with any administration as required to 100% accuracy.
• Helping ensure that promotions run smoothly and are a success.
• Ensuring that customer service is carried out in line with company standards and results in "customer satisfaction".
• Owning and resolving problems, escalating where appropriate and in accordance with the complaints policy.
• Interacting with customers throughout your shift and intervening as appropriate. Such interactions must be logged in accordance with policies.
• Maintaining a high standard of personal presentation ensuring the brand dress code is always adhered to while on duty.
• Achieving, maintaining, and imparting to customers great product knowledge to support the customer journey and enjoyment.
• Gaining a good understanding of all company policies and procedures around safeguarding and challenge 25.
• Actively discouraging harassment, victimisation, or discrimination against employees, management, or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

Want to know more? Apply today and our recruitment team will be in touch!

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!