Service Manager - Birmingham

Lifeway’s Group; Birmingham; On-site; GBP 60,000 - 80,000

Job description

Lifeways is one of the UK leading providers of support services for people with diverse and often complex needs in community settings. Our vision is to help people live ordinary, independent, and happy lives through extraordinary support.

If you believe that people have a right to choose how to run their own lives, then we would like to hear from you.

We are looking for highly motivated and enthusiastic Deputy Manager to manage the day-to-day running of 3 supported living services in Birmingham. These services provide 24 hour support to people with learning difficulties, complex autism and mental health needs.

Our committed teams receive continuous support and professional development to ensure their skills remain aligned with the evolving needs of the people we support.

In this role you will support the Service Manager to ensure that excellent services are delivered and ensure that the service is compliant with external regulatory standards. You will also be responsible for leading, advising and motivating a team and your duties will include colleagues’ supervision and team meetings.

The ideal candidate will possess a strong understanding of providing support to individuals with mental health needs in a supported living environment and strive to uphold the principles of the Right Care, Right Support, Right Culture. We are passionate about developing our teams and welcome applications from candidates who have transferrable skills and the right values.

Key Responsibilities:

• Supervise, mentor, and act as a positive leader to Support Workers to ensure effective and efficient person-centred service delivery to all people who use the service.
• Understand the service specification including expectations on support to be delivered.
• Be passionate about upholding the rights of the people we support & embed PBS fundamentals across the services. Trauma informed support is key.
• Monitor and report on compliance with health, safety and security regulations and requirements. Undertake regular audits and risk assessments in line with safe practices in the workplace.
• Work shifts and in the absence of the Registered Manager, deputise responsibilities and aspects of their role to ensure the seamless operation of the service.
• The nature of the role may require flexible hours, including evening and weekend hours, and on occasion, work reasonable additional hours when authorised and as necessitated by the needs of the business.

Experience, Skills & Qualifications:

• Professional Qualification - Level 2 and / or working on Level 3 or equivalent.
• Relevant experience in a supervisory/team leader role, preferably within the Health and Social Care sector or with transferrable skills and experience.
• Excellent people skills with the ability to communicate with internal and external colleagues. The external professionals we work with rated us 4.45 out of 5 in 2023 and we are keen to sustain these excellent relationships.
• Confidence in using IT as we are digitalising our systems.

We value our colleagues and work hard to develop their skills through the provision of training and support. We are expanding, and there are real opportunities for career development.

The Lifeways Group is an equal opportunities employer and is regulated by CQC in England, CIW in Wales and CI in Scotland.