Sales & Reception Coordinator Retail · London

WS Audiology USA; London; On-site; GBP 100,000 - 125,000; Full time

Job description

HearCANADA is hiring a Sales and Reception Coordinator for our London (Wharncliffe) clinic. This full-time, permanent opportunity would be a great career move for someone with strong administration/customer service skills looking to join a growing team in a fast-paced environment.

What you'll do:

1. Customer service - Act as the key point of contact for patients visiting our clinic and calling our clinic by greeting them, answering questions, and addressing their concerns to ensure that they have a world-class experience.
2. Scheduling and schedule balancing - Scheduling, rescheduling, and performing follow-up and reminder calls for appointments.
3. General administration and office tasks - Ordering supplies, maintaining a welcoming office environment, and maintaining electronic and physical filing systems.
4. Retail and payment processing - Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions with the goal of increasing sales and fostering loyalty to our services and products.
5. Marketing and events - Participate in HearCANADA branding and marketing initiatives and network with local community partners.
6. Sanitation and hearing device troubleshooting - Assist clinical team members with sanitization and equipment and perform basic hearing aid maintenance.

What we are looking for:

1. 2+ years of experience in a customer service, retail sales, or administrative capacity
2. Experience in a retail or sales-oriented environment is strongly preferred
3. An energetic, self-driven person who is excited about business development and community partnerships/marketing
4. Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partners
5. Proficiency with scheduling software and MS Office
6. A valid driver's license and access to a vehicle is strongly preferred as the role will involve some work-related (mileage is compensated) local travel to events/marketing engagements

What’s in it for you:

1. $21-$24/hour based on experience + quarterly bonuses
2. Employer-paid benefits that start on your first day
3. RRSP employer matching program
4. Attractive Monday to Friday daytime working hours
5. Education assistance program and ongoing mentorship + professional development opportunities
6. A culture that promotes inclusivity and a shared passion in making a positive impact in our community

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates participating in all aspects of the selection process.