Customer Campaign Communications Specialist

Ntrinsic Consulting; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job description

Customer Campaign Communications Specialist

Customer Campaign Communications Specialist is required by a leading Financial Services company at their London City base to create and execute customer communications across multiple channels B2B.

The ideal candidate will have a proven track record of delivering impactful content across channels, experience in regulatory communications, a strong background in digital marketing, and excellent copywriting skills. As a Customer Campaign Communications Specialist, you will have an accomplished B2B background and will be instrumental to my client’s marketing technology strategy as you be well-versed in copy-writing and my client are very open to platform experiences whether you have used Salesforce Marketing Cloud, Hubspot Marketing Hub, Pardot or another platform.

Customer Campaign Communications Specialist will be principally focused on collaboration with stakeholders of all levels, leveraging analytics to monitor communication performance and optimize future campaigns and influence thinking on market trends and propose innovative ideas to enhance campaigns. My client has a fantastic hybrid working culture and there is an expectation to be onsite in the City of London across 3 days a week with the flexibility to work from home for the remaining two days.

Responsibilities

• Seeking a minimum 6 years’ experience in customer communications, preferably in a business-to-business (B2B) environment within financial services or a regulated industry; payments industry experience is a nice to have.
• Comprehensive understanding of the regulatory framework (e.g. UK & Ireland-specific regulations) for marketing activities.
• Expertise in using digital email marketing platforms, ideally Salesforce Marketing Cloud or Pardot is desirable.
• Exceptional creative and copywriting skills, with the ability to produce compelling content that aligns with brand tone and messaging.
• Outstanding attention to detail and organizational skills with a proactive attitude, with the ability to work independently and take ownership of key deliverables.
• A positive, can-do flexible mindset and a willingness to take on tasks at all levels, including administrative duties.
• Demonstrable experience in proofreading, managing translations, and maintaining organized documentation for audits.

Contract: Permanent

Salary: Up to £65,000 + bonus package and benefits.

Days onsite: 3 days on site with 2 days working from home.

Location: London, UK

Interview times: ASAP.

To find out more about this Customer Campaign Communications Specialist permanent opportunity, please apply via the link.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Marketing