Facilities Team Leader

Site Ladywell unit Town London Salary £31,081 - £33,665 per annum inclusive of HCAS Salary period Yearly Closing 09/04/2025 23:59

South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to providing high quality and specialist care to our service users and we are recognised for the care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.

As a Trust, we are happy to talk flexible working.

Job overview

The Facilities department of Capital, Estates & Facilities is recruiting for Facilities Team Leader on a permanent basis.

Main duties of the job

Responsible for the day-to-day management, supervision and coordination of a full 24-hour Facilities Service to staff, patients and visitors within the Ladywell Unit site and as appropriate to role.

First line management of the facilities team, providing leadership through effective planning and delegation; ensuring that staff are working effectively and that the service is delivered in accordance with organisational requirements.

Provide high quality support to the Facilities Manager, playing a key role in identifying and implementing service improvements.

Working for our organisation

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance.

Some of our benefits are highlighted here:

• Generous pay, pensions and leave: we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
• Work life balance: flexible working and support a range of flexible options, such as part-time working and job sharing.
• Career development: there are plenty of opportunities to progress your career and we support your development through several programmes such as mentoring, coaching, positive people management, collective leadership, and other talent programmes.
• Car lease: our staff benefits from competitive deals to lease cars.
• Accommodation: our staff benefits from keyworker housing available which is available on selected sites.
• NHS discounts: with discounts up to 10% from a variety of well-known retail brands through Health Service Discounts website.

Detailed job description and main responsibilities

Working closely as a team with the other Facilities Team Leaders, liaise and support each other, keeping up to date on all aspects of the Facilities service and providing a comprehensive handover on completion of shift where applicable.

Staff management: Manage staff under your responsibility and ensure they receive appropriate training and development; ensure that appraisals are undertaken, and regular supervision provided, managing absence and performance, and dealing with staffing issues as they arise.

Manage and ensure the professionalism of staff at all times both in the wearing of uniform and in their interactions with staff, patients, visitors, and contractors.

Planning and organising: Manage the team workload, planning and coordinating workload to ensure effective use of resources; monitor team activities to ensure the service is efficient and well run.

Delegate tasks to include as appropriate to site, collection of all waste streams including general, recycling and clinical waste etc; internal ward removals/deliveries, main reception service, daily car park management, providing patient escort, receiving, sorting and delivering internal mail, franking and preparing outgoing post, issuing bleeps, responding to emergency procedures (including Ascom), provision of inter-site bus transport, out of hours’ services, day and night patrols, general security etc.

Manage the planning and coordination of schedules/rotas, ensuring they are completed and made available to all staff and that cover is organised as appropriate and in line with organisational policies and procedures.

Develop an in-depth understanding of the E-Roster system and manage it efficiently with attention to detail to ensure that individual records are accurate and up to date at all times and that deadlines for payroll etc are met and any issues and discrepancies highlighted and dealt with appropriately and on time.

Managing resources: Manage the assets used by the department e.g., CCTV monitors, security alarm panels, ASCOM handsets, transport equipment, compactors, franking machine, etc ensuring they are safe, fully operational at all times and serviced at appropriate frequencies. Train staff as necessary in the use of equipment to ensure they work safely and in accordance with guidance provided.

Ensure resources are used efficiently and effectively at all times, paying particular attention to sustainability and reduction in waste. Identify efficiencies and improvements that will ensure value for money whilst maintaining the service at an appropriate level. Flag up issues to senior management and provide sufficient levels of information and data to ensure matters can be addressed quickly.

Service management: Liaise with service users and members of the public, providing a response to day-to-day enquiries and ensuring that appropriate action is taken to address issues highlighted.

Monitor the Night staff’s Occurrence book, ensuring that action is taken to address any issues highlighted and that issues and trends are identified and dealt with/escalated appropriately to the Facilities Manager.

As appropriate to site, organise deliveries/collections to Community sites and supervise and coordinate furniture moves liaising with relevant parties to ensure an efficient and timely service.

Manage and organise delivery of urgent and non-urgent medical gases, ensuring appropriate levels of stock are held at all times.

Organise all areas under the responsibility of the Portering team including Porters’ rest areas, storage, Control rooms, Reception areas so that they are kept tidy, well-organised, operationally efficient and professional at all times.

Manage the reception/security service to ensure that, as first point of contact for visitors, patients and staff they maintain a high level of professionalism at all times with a clear understanding of the high levels of safety required and that the service provided is in accordance with the SLAM five commitments.

Deal with issues as they arise, often without precedent, making appropriate decisions regarding management of the incident and escalation.

Able to demonstrate commitment to the service provision and willing and able to step in and cover team duties (including heavy lifting) if and when required, ensuring that the service is covered at safe levels at all times.

Health and Safety

Instil a culture of health, safety and well-being amongst the team and ensure compliance by staff to health and safety requirements at all times, undertaking risk assessments and training as appropriate and reviewing and updating risk assessments as necessary.

Ensure that all incidents and accidents are recorded and reported accurately and comprehensively in line with the organisation’s Health and Safety requirements (eg Datix) and escalated as appropriate.

Ensure that the areas occupied by the Facilities team are regularly inspected for Health and Safety, to include a fire risk assessment and that an appropriate number of fire wardens and first aiders are trained.

Manage the team’s vehicles, arranging for maintenance and service and ensuring they are compliant and safe at all times. Check and monitor staff whenever they drive vehicles, that they have an up-to-date, clean driving licence and are fit to undertake driving.

Act as Fire Marshall for the building (Jeannette Wallace House only).

Ensure local policies, protocols and emergency procedures required for the site are up to date and cascaded to staff, notifying the Facilities Manager of any discrepancies or requirements to update.

Liaise with the Fire Officers, Estates and Facilities staff and H&S Advisor in relation to Fire Risk Assessments and Fire Safety Audits, monitoring and following up actions as required. Ensure fire log for the building is maintained and kept up to date as required and evacuations are completed and details recorded.

Monitoring and reporting

Be conversant with various software packages related to fire alarms, security systems, postal activity including costings and ensuring appropriate prices are applied, etc and be responsible for providing data and producing reports as required.

Assist the Facilities Manager with provision of information for monthly department analysis of facilities activity as required.

Any other duties related to the enhancement of the service.

Please see job description for full details of the role.

Person specification

Qualifications

• GCE/GCSE or equivalent in Maths and English
• PSV licence or equivalent full driving licence (as applicable to site)
• A level in Maths and or English or equivalent
• Relevant Supervisory or Management qualification

Experience

• Proven ability to manage and lead a team.
• Excellent communication skills, written and verbal.
• Good understanding of Microsoft packages.
• Evidence of supervisory and/or management training.
• Ability to influence and achieve results.
• Good understanding of Health & Safety legislation, in particular relating to the activities of the service.
• Ability to train others and set and maintain standards.
• Able to undertake lifting and manual handling work.
• A level in Maths and or English or equivalent.
• Working in an NHS environment, particularly mental health.
• Practical portering, reception, security experience.
• Relevant Health and Safety training – manual handling, risk assessment, fire safety, COSHH, PPE, Infection Control, etc.
• Experience of working collaboratively with clinicians and managers (A; I).

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice.
• Ensuring that all our services and all staff understand and support our commitment.
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity.

Please note:

• That all applications for this post will need to be made online.
• That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria.
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible.
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs.
• That should you not have heard from us within three weeks from the closing date your application has not been successful.
• That priority consideration for applications may be given to at-risk NHS employees.
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process.
• That we are a smoke-free Trust.

SLaM is a Stonewall Diversity Champion, Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.