Service Dispatcher / Planner

CCR (Carrier Commercial Refrigeration); Abingdon; On-site; GBP 25,000 - 35,000; Full time

Job description

Overview

At Carrier Commercial Refrigeration, we are at the forefront of innovation in high-technology heating, and refrigeration solutions. As a global leader, we are committed to delivering sustainable and cutting-edge solutions that enhance quality of life and protect our planet.

Our employees are the driving force behind our success, fueled by creativity, expertise, and passion. Join us on this exciting journey and be part of a team dedicated to making a real impact. Together, we’ll build a future of sustainable temperature solutions for generations.

About the role:

This position is for a Service Dispatcher/Planner who is under moderate supervision. Responsible for reviewing customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and ensures this information entered on order forms is accurate. Answers moderately complex customer inquires on product availability, maintenance, and the status of orders. Relies on moderate experience and judgment to accomplish assigned tasks.

Responsibilities

• Works under moderate supervision to provide satisfactory and quality customer service.

• Reviews customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and ensures this information entered on order forms is accurate.

• Answers moderately complex customer inquires on product availability, maintenance, and the status of orders.

• Resolve moderately complex customers' service or billing complaints.

• Maintains and audits records of customer interactions or transactions.

Qualifications

• Experience: Minimum of 2 years in a customer service or administrative role, preferably in the refrigeration or HVAC industry.

• Technical Knowledge: Basic understanding of refrigeration products and services, with the ability to answer customer inquiries on product availability, maintenance, and order status.

• Problem-Solving: Ability to resolve moderately complex customer service or billing complaints effectively and efficiently.

• Attention to Detail: Strong attention to detail for accurately entering customer information, product specifications, and reviewing job sheets.

• Communication Skills: Excellent verbal and written communication skills to interact with customers and field engineers.

• Organizational Skills: Ability to handle multiple tasks simultaneously and prioritize effectively, ensuring timely dispatch of jobs and maintenance of records.

• Technical Proficiency: Proficient in using dispatch consoles, data reporting tools, and standard office software (e.g., MS Office or similar).

• Team Player: Ability to collaborate with the service desk team and field engineers to ensure smooth operations and customer satisfaction.

Our Commitment to You

At Carrier Commercial Refrigeration, our employees' expertise, creativity, and passion drive us. We cultivate a workplace that attracts top talent, fosters teamwork, and fuels innovation. Diversity and inclusion are at our core, ensuring everyone feels they belong. We offer enriching careers and value your feedback, always striving for improvement.

Join us and make a difference.

Carrier Commercial Refrigeration is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.

Apply Now!