Senior Business Analyst

You'll report to: Stuart Cheasley, Lead Functional Consultant

Team: Delivery

Location: UK-based, Remote-First Approach. We embrace a remote-first culture, but as this role is customer-facing, there will be a requirement to meet with clients as needed. We also have an office in London (Monument) that you can use as often or as little as you like.

Salary Range: £90,000 - £100,000 per annum

Role Type: Full-Time, Permanent

Start date: As soon as possible

The Senior Business Analyst Role

As we continue our mission to be the market-leading underwriting software platform for agile insurers, we are excited to kick off the search for a Senior Business Analyst. This role presents a unique opportunity to join Send's Client Delivery team, where you'll apply exceptional analytical and communication skills while working directly with diverse customers, system integration partners, and internal development teams.

Leveraging your extensive knowledge of Specialty Insurance and Delegated Underwriting, you'll provide valuable subject matter expertise to both clients and delivery partners. Your role will focus on addressing client challenges by maximizing Send's product capabilities to achieve outstanding results.

What You’ll Be Doing as a Senior Business Analyst

• Develop comprehensive knowledge of Send’s current and developing product suite to deliver expert guidance and consultancy services to clients and system integration partners, ensuring optimal functionality and tailored configurations that precisely meet their requirements.
• Lead on workshops, business design and requirement gathering sessions with stakeholders at all levels.
• Create user stories, acceptance criteria and process flows to further clarify scope and support communication of complex concepts to both technical and non-technical stakeholders.
• Translate business needs into clear and precise functional outcomes identifying gaps through experience and platform subject matter expertise.
• Analyse current business processes and identify opportunities for improvement.
• Conduct end-of-sprint or ad hoc demonstrations of product features or delivery progress to elicit feedback on developed functionality.
• Work closely with Functional Leads and Solution Architects to ensure product backlogs are appropriately prioritised.
• Support testing efforts and validate delivered solutions meet business needs.

The Skills and Experience Needed for the Senior Business Analyst Role

• Industry Experience: Previous experience as a Business Analyst or in a Solutions focused role, experience with Delegated Underwriting Authority is desirable.
• Consultancy Skills: Proven track record of working effectively with clients, showcasing excellent consultancy and advisory skills. Comfortable with ambiguity and ability to bring clarity to unclear situations.
• Interpersonal Skills: Demonstrate a proactive approach, actively listening to client requirements while asking thoughtful questions to ensure complete understanding of all details.
• Communication: Ability to articulate requirements clearly and concisely for developers and testers using JIRA.
• Presentation Skills: Capable of providing concise presentations and demonstrations to client forums.
• Organisational Skills: Excellent planning, organising, and time management skills.
• Professionalism: Professional and results-oriented approach.
• Team Collaboration: Enjoys working independently as well as within a team.

Are you intrigued by the role but only tick some of the requirements mentioned above? Don't hesitate to apply! At Send, we value candidates not just for their current skillset, but also for their enthusiasm and eagerness to learn and grow in their careers.

What’s on Offer - Life at Send

• Health Insurance - through AXA, covering medical, dental, optical, mental health, and therapies, plus access to Spill for free, confidential mental health support and therapy.
• Life Insurance - covering four times basic salary, and Income Protection for up to 36 months at 75% of salary, including rehabilitation support.
• Pension Scheme - Salary sacrifice pension scheme through Royal London. Send contributes 8%, with an employee minimum of 4%.
• Time Off - 25 days annual leave for all colleagues, plus public holidays. We also offer volunteering time and a wellness day.
• Enhanced Parental Leave - Enhanced parental leave package, including 12 weeks of fully paid leave for all new parents and additional support for birth-giving parents.
• Learning and Development - Annual budget to use through Learnerbly, giving you access to books, courses, conferences, and resources to support your development.

Senior Business Analyst Interview Process
Our recruitment process for Senior Business Analyst role is a minimum of three stages:

Stage 1 - Intro call with our in-house recruiter, Liam (30 minutes) - This will cover your background, motivations and communication, along with a chance to get to know Send and the role better.
Stage 2 - Interview with Stuart Cheasley, Lead Functional Consultant and Jo McGlynn, Portfolio Manager (45 minutes)
Stage 3 - Interview with Tash Bond, Chief Delivery Officer (60 minutes)

At Send, our focus lies in enhancing our culture rather than building a team that fits a cultural alignment. We recognise from our experience that a diverse, equitable, and inclusive team enhances our innovation, creativity, decision-making, overall performance, team success, and much more.

When considering applying for a role that has captured your interest, we encourage you to submit an application even if you don't meet every requirement. Studies show that women, Indigenous people, and individuals of color are less likely to apply for jobs unless they meet every qualification and requirement detailed within the job advert. At Send, we aim to break away from this trend.

We understand that fostering inclusive hiring practices is a continuous journey that requires dedication and ongoing improvement. We welcome any feedback you may have regarding our hiring or interview processes.