Automotive Diagnostics Support Engineer | LCV & HGV | AUTOMOTIVE

Technical Support Engineer - Automotive Sector | OEM
Salary: £50,000 to £60,000 DOE + 10% Bonus, Company Car, Pension and 1 day WFH
Location: Hatfield, Hertfordshire

We're looking for a Technical Support Engineer to join a Commercial Vehicle Manufacturer, providing expert assistance to the dealer network nationwide. If you have a strong background in Commercial Vehicle diagnostics and customer support, this is the perfect opportunity to take your career to the next level.

About the Role

1. Provide technical assistance to the dealer network across the UK.
2. Manage the technical support hotline, assisting dealers with troubleshooting.
3. Identify recurring issues and liaise with the training department to improve dealer knowledge.
4. Communicate and coordinate effectively with the customer excellence team, ensuring customer concerns are addressed.
5. Support dealers in resolving customer issues and ensuring cost-effective solutions.
6. Conduct dealer visits to provide hands-on technical support and promote best practices.
7. Work closely with all departments to ensure technical issues are well-documented and resolved efficiently.
8. Promote R&M and Service Retention Programmes to enhance dealer support services.

Key Responsibilities

1. Provide technical advice and ensure all support requests are handled efficiently.
2. Attend after-sales, operations, and technical meetings to stay updated on industry developments.
3. Conduct customer visits with dealer personnel, encouraging proactive dealer engagement.
4. Maintain detailed reports of customer issues, including technical data and photographs, for dispute resolution.
5. Communicate technical failures and trends via the TIR system.
6. Identify training gaps within the dealer network and assist in planning future training initiatives.

About You

1. Minimum BTEC and NVQ Level 3 (or equivalent) in Automotive Studies.
2. At least five years' experience in a franchised dealership.
3. Hands-on experience using manufacturer systems, including warranty platforms.
4. Strong IT skills, including computer-aided diagnostics and a good understanding of MS Office.
5. HGV driving licence.
6. Familiarity with MIMAMORI data analysis.

What's in It for You?

1. Competitive salary package including a base salary of £50,000 to £60,000 DOE.
2. 10% performance-related bonus.
3. Company car.
4. Enhanced pension scheme.
5. Enhanced holiday entitlement.
6. Opportunities for training and career development.

If you have the skills and experience to provide expert technical assistance in the automotive sector, we want to hear from you. Apply now and become part of a forward-thinking team.