Customer Support Assistant ZR_21732_JOB

BruntWork; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job description

BruntWork | Full time: 35 paid hours per week or more

• Work Timezone - Must be a City eg London Yorkshire, UK
• Work Schedule Fixed Schedule
• Job Type Full time: 35 paid hours per week or more
• Date Opened 04/04/2025
• Remote Job
• Industry Other

Job Description

This is a remote position.

Work Schedule: Monday-Friday 8:30AM - 5:30PM UK Time with 1-hour unpaid break

Key Responsibilities:

• Respond promptly and courteously to customer inquiries via email, chat, or phone, ensuring timely resolution and customer satisfaction.
• Provide product information, and guide customers through any technical difficulties they may encounter.
• Handle customer complaints or concerns with empathy and professionalism, ensuring complaints are handled appropriately for timely resolution.
• Contact clients to book appointments.
• Assist customers with placing orders, and processing payments.
• Perform general administrative tasks, including data entry, document preparation, and record-keeping.
• Assist with inventory management, ensuring accurate stock levels are reported.
• Arrange and manage meetings and events as required, organizing agendas and capturing key actions and outputs.
• Prepare reports and presentations as needed, contributing to data analysis and business insights.
• Gather and analyze customer feedback to identify recurring issues and recommend improvements to enhance customer satisfaction.
• Assist in creating therapy packs.
• Collaborate with various teams, including SLT, marketing, and IT, to ensure a seamless customer experience and communicate customer insights for product improvement.
• Continuously look for opportunities to streamline customer support processes and contribute to the enhancement of internal systems and procedures.

Requirements

• A-Level or equivalent; additional qualifications in customer service or administration are a plus.
• Proven experience in customer support.
• Excellent communication skills, both written and verbal, with a strong ability to empathize and communicate effectively with customers.
• Proficient computer skills, including experience with Google Workspace, Xero, and Groups.
• Highly organized, proactive, and able to prioritize a variable workload with multiple deadlines effectively.
• Strong organizational skills, attention to detail, and ability to multitask effectively.
• A positive and resilient attitude, with the ability to handle challenging situations with professionalism.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong work ethic and a high degree of integrity/professionalism.