Senior Sales Advisor - Selfridges - Longines and Tissot

Longines Watch Co.; London; On-site; GBP 25,000 - 35,000; Full time

Job description

Senior Sales Advisor - Selfridges - Longines and Tissot

Join to apply for the Senior Sales Advisor - Selfridges - Longines and Tissot role at Longines Watch Co. Francillon Ltd.

LONGINES
Longines is famous for the elegance of its timepieces and is a member of the Swatch Group Ltd, the world's leading manufacturer of horological products. Based in Saint-Imier, Switzerland since 1832, Longines watchmakers enjoy an expertise steeped in tradition, elegance and performance. With generations of experience as Official Timekeeper of World Championships and as a partner of international sports federations, Longines has created lasting and durable links to the world of sport. Longines sponsors over 40 sporting events every year, including the Commonwealth Games and various horse racing events including Royal Ascot.

TISSOT
Tissot, watchmakers blending tradition and pioneering spirit since 1853, nestled in the Swiss mountains of Le Locle. Tissot crafts watches that become the storytellers of life's voyage: it's not just the destination that matters, but the importance of the path filled with significant milestones and unforgettable memories.

Job Description

Staff Management – to assist the Store Manager & Assistant Manager in the following areas:

• Train, supervise and motivate employees to achieve the goals of the store
• Plan, organise and prioritise self and team to ensure optimum use of available time
• Motivate and develop team performance
• Deliver high customer service through team

Training

• Assist in the training and development of the team

Security

• Minimise shrinkage by careful monitoring of all monies, attentive action on shop floor, staff selection and development, accurate and timely record keeping secure merchandising and material handling and accident prevention
• Ensure the store is opened and closed in line with Company policies and procedures
• Implement Company security procedures
• Maintain/build a general awareness of products and security hot spots
• Maintain correct processing of all deliveries

Reporting

• Accurate reporting of all administration and stock control
• Collation of sales figures

Sales

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary
• Ensure good knowledge of all functions of watches and other products
• Provide reliable information to customers in all matters relating to sales and customer service
• Help display merchandise as directed
• Contribute to the store reaching its monthly, quarterly and annual sales targets
• Deliver exceptional customer service to every customer, every time.

Security & Stock

• Minimise shrinkage by careful monitoring of all monies, attentive action on shop floor, merchandise handling, and accident prevention
• Carry out stock checks and audits in line with Company policies and procedures
• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention, and careful operation of the till and administration policies and procedures
• Maintain/build a general awareness of products and security hot spots
• Follow Company policy and procedures for opening/closing the store
• Maintain correct processing of all deliveries

Cash Handling

• Ensure the till is reconciled on a daily basis
• Ensure that cash handling and banking procedures are in line with Company policies and procedures
• All transactions to be handled in a responsible and secure way

Care of the Store

• Ensure the store is kept clean and presentable at all times
• Back of house and shop floor are both just as important
• Health and Safety aware
• Good Visual Merchandising standards

Professional RequirementsCommunication

• Adhere to company policies and regulations
• Attend briefing sessions as directed by your line manager
• Can present, and conduct, themselves in a professional manner to both customers and colleagues
• Can deal with international customers and familiar with their customs and culture
• Can communicate clearly to consumers and colleagues

Product Knowledge

• Attend regular training days
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions
• Be able to deliver good product knowledge to our customers

Merchandising

• Ensure products are displayed in line with Company policies and procedures
• Deliver high store presentation standards

Other

• To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager

This is a description of the job as it is at present. It is the practice of The Swatch Group (UK) Limited to periodically examine employees’ job descriptions and to update them to ensure that they relate to the job as then being performed, or to incorporate whatever changes are being proposed. This procedure is normally carried out through discussion between the post holder and line manager.

Job Location: United Kingdom (England), Oxford Street, W1C 2PQ, London

Company Address: The Swatch Group (UK) Limited Building 1000 2nd Floor East Wing The Royals Business Park Dockside Road GB-London E16 2QU United Kingdom

Seniority level

• Associate

Employment type

• Full-time

Job function

• Retail Luxury Goods and Jewelry and Retail