Sales Support Manager - Richmond Borough

Dexters Estate Agent Group; Greater London, East Midlands; On-site; GBP 60,000 - 80,000

Job description

Act as an ambassador for the company aiding progression of sales from offer to completion by monitoring timescales and ensuring a five star word of mouth service.

Key Responsibilities

• Look after 60 – 80 units
• Oversee sales from offer to completion by monitoring timescales
• Maintain a 80% conversion rate
• Keep fall through rate below 20%
• Gain feedback from the buyer and regularly update our client, the seller
• Chase all customer experience forms to ensure we achieve min 70% return rate
• Customer service rating for office – achieving minimum rating 90
• Deliver a ‘Nothing is too much trouble’ service to generate new and repeat business
• Report weekly and monthly figures accurately
• Maintain strong working relationships with local solicitors and third parties
• Ensure sales are signed off and the offer sheet is complete and correct, with particular attention to timescales
• Chase bad debts as necessary
• Carry out monthly pipeline check
• Communicate with team – morning and monthly meetings – updating on feedback, pipeline and additional service leads
• Deal with surveys and re-negotiations
• Promote and monitor additional services within the office – Solicitors, Financial Services and Surveys – ensuring minimum standards met by team
• 5 leads per week per consultant
• 50% buyers and 30% sellers using panel solicitors

Requirements & Skills

• Strong negotiator
• Previous sales or customer service experience
• Good attention to detail
• Persistent and tenacious
• Cultural fit with our winning ways
• Team player
• Ability to handle customer complaints
• Works in The Dexters Way
• Natural sales ability with a keen desire to succeed
• Ability to cope well under pressure
• Problem solver