DS Concierge

TN United Kingdom; London; On-site; GBP 31,000 - 46,000

Job description

Salary and Benefits:

£31,000 basic salary with an OTE of £46,000, with company car, pension, critical illness, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals, and aftersales service.

Role Overview:

Reporting to the DS Brand Manager, you’ll execute the sales process from initial enquiry through to aftercare, delivering exceptional experiences to all our customers. Your role will be pivotal in delivering excellence, from creating a welcoming environment to proactively generating new customer enquiries and driving brand awareness through various channels.

To support your success, you’ll receive 1st class brand training, a 6-month guaranteed bonus, and a robust, structured 30-day internal training plan designed to make learning fun and enjoyable. These opportunities will empower you to gain a deep understanding of the brand, our systems, and processes.

With a presence in 41 countries, the DS brand has created an exclusive distribution network that includes 450 DS STORE throughout the world. DS Automobiles offers customers an unparalleled blend of sophistication and technology, aiming to redefine the luxury automotive experience.

Your Journey as a DS Concierge:

1. A true ambassador for DS, you’ll showcase an in-depth understanding of our brand’s exclusive market position, products, and services while representing it with pride and excellence, ensuring the customer is fully informed of all offers.
2. Serve as the main point of contact for our clients, actively listening to their needs to deliver sales and aftersales support while building strong personal and professional relationships.
3. Enhance our customers' journey through seamless interactions across physical and digital touchpoints, facilitating contactless appointments, home deliveries, and exclusive events.
4. Drive brand awareness through social media, marketing initiatives, events, and online presence while keeping our customers informed of brand and product news/developments, ensuring their DS experience is always current and exciting.
5. Support the DS Brand Manager with supply management, vehicle orders, business forecasting, and stock management to ensure efficient operations.
6. Meet the required standards for providing fair financial advice and services to our customers, adhering to FCA regulations.

Are You Ready to Embrace the Challenge? We’re looking for someone who has:

1. Experience in curating unforgettable customer experiences, coupled with a relentless drive to consistently surpass sales and aftercare targets.
2. Genuine enthusiasm for managing brand awareness to contribute to the growth and success of the dealership.
3. Familiarity with products and services within the automotive and retail landscape, preferably within luxury brands.
4. Proficiency in leveraging technology to streamline processes and manage customer interactions, ideally with experience using CRM systems, digital platforms, and video tools.
5. Dedication to continuous learning and development, staying ahead of trends to deliver exceptional experiences.
6. Commitment to doing the right thing and treating our customers fairly, continuously learning to ensure you build your level of knowledge to work in a regulated environment.
7. A Full UK Manual Driving licence - you’ll have the opportunity to drive a huge range of exciting vehicles.

Here at Pendragon, we believe in collaboration at the heart of our culture. It’s the power of our group coming together that unlocks our potential to transform automotive retail. We thrive in a fast-paced environment where the doors are open; if you have the attitude and drive to walk through them, we’ll empower you with the opportunities to bring out the best in yourself, and in return, you’ll support and bring out the best in others.

Embrace the Gift of Movement:

We are dedicated to igniting the spark of movement and exploration. Our teams empower millions to experience the thrill of discovering new horizons, connecting with others, and embracing life’s fullest potential.