Customer Growth Executive (Dutch Speaking)

Pure Pet Food; Leeds; Hybrid; GBP 60,000 - 80,000

Job description

At Pure, we're passionate about transforming dogs' lives through better nutrition. Born from a friendship between two dog-loving friends and a shared vision, we've grown into something truly special - a UK-based company that's leading the pack in healthy, tailored dog nutrition.

We're not just another pet food company – we put paws and people first with dogs and their owners driving our decisions. We craft healthy, perfectly portioned meals that delight dogs and keep bowls sparkling clean. But what really makes us different is how we support our pet families every step of the way. Through expert advice and personalised communication, we're right there beside them on their journey of giving their four-legged family members the best possible life.

What’s in it for you...

• An annual salary up to £32,000
• Hybrid working – We expect our team to be on site Monday to Wednesday each week, although we are flexible on the Wednesday, you could come in on a Thursday or Friday.
• 33 days holiday
• Enrolment within our discretionary business performance 10% annual bonus plan.
• Free dog food.
• Small business with a family feel!
• Company Pension
• Team social events and the opportunity to support local charities.
• Free on-site Parking.
• A supportive working environment within a very dynamic growing business that supports personal development goals.
• Contracted to 38.75 hours per week (Includes rotational out of hours & weekend work), we operate a TOIL policy in an effort to minimise impact on your work-life balance.

The Customer Growth Executive role…

To support the expansion into the Dutch market, the Dutch Market Customer Growth Executive plays a key role in growing the Pure Pet Food presence in the Netherlands. Instrumental in helping launch and scale the business, working across marketing and customer engagement to ensure a strong local presence.

This is a hands-on role which will help drive marketing efforts, assist in localising the Pure Pet Food website and social media campaigns, plus support the existing team in executing initiatives that resonate with Dutch customers. Your work will directly contribute to our success in this new market.

Duties and responsibilities of the role are:

• Assist in market growth: Support the expansion of Pure Pet Food into the Netherlands by helping identify opportunities and helping execute strategic initiatives.
• Localize content: Adapt and translate website copy, marketing materials, and customer communications to ensure they resonate with Dutch-speaking audiences.
• Support marketing campaigns: Help plan and execute marketing campaigns tailored for the Dutch market, including digital advertising, influencer collaborations, and social media engagement.
• Assist with customer service: Initially we will require assistance with customer service, this may involve supporting with nutritional queries, and helping the customer service team.
• Community engagement: Assist in managing our Dutch-speaking social media presence, responding to customer queries, and engaging with influencers and brand advocates.
• Customer feedback & insights: Gather and report feedback from Dutch customers to help improve our offering, messaging, and customer experience.
• Adaptability: As the brand grows in the Netherlands, you may specialise further in marketing, content or customer service depending on your skills and interests.

About you…

• Passionate about marketing, customer service brand growth, and pets! Excited about launching a brand into a new market, eager to take on varied tasks, and confident in both marketing execution and customer engagement.
• Ahead of the pack: Able to develop plans aimed at achieving growth or driving efficiencies. Able to use data as the catalyst to drive collaborative and open discussions focused on performance.
• Paws & People First: Motivated and driven to exceed customer expectations. Understands that providing great dog nutrition influences every decision at Pure. Displaying a customer-centric mindset and passionate about delivering best-in-show customer service. Great at building positive and effective people relationships to support the achievement of our goals. Showcases integrity, kindness and consistency in an effort to maintain effective working relationships.
• Best in Show: Being results-driven and committed to exceeding targets and driving continuous improvements in a fast-paced entrepreneurial successful business.
• New tricks: Drives and supports innovation by sharing ideas, communicating effectively and displaying an openness to change, embracing new concepts and ideas.

It’s essential that you have:

• Fluent in Dutch and English (spoken and written).
• Strong communication and storytelling skills, with the ability to create compelling content.
• Knowledge of social media marketing and an understanding of influencer marketing strategies.
• A proactive, problem-solving mindset – comfortable with a start-up mentality and willing to adapt.

It would be great if:

• Experience in marketing, content localisation, or a similar role.
• A passion for pets and an interest in pet nutrition is a plus!
• Bachelor’s degree in business, marketing, or a related field.

Location: Pure Pet food, Radius, One City West, Leeds, LS12 6NJ

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Business Development and Sales
• Industries: Pet Services