Customer Service Assistant - Platform Assistant, Part Time (Metro) (2812)

Key Info

Role: Platform Customer Assistant

Location: Metro - Balham, Tulse Hill

Contract: PART TIME, averaging 20 hours per week, covering morning and/or afternoon peak service hours between 06:00 - 21:00

Initial Training Period will be Full Time until complete, minimum 4 weeks

Roster:

• BAL: Monday - Friday covering between 15:00 and 20:00 + Every other Sunday
• TUH: Monday - Saturday covering AM or PM between 06:00 and 21:00 approx

Are you passionate about delivering outstanding customer service?

This is your opportunity, as you will often be the first and last person our customers will meet on their journey, making this a vital role for enhancing our customers' experience.

Key to your role is being visible and anticipating the needs of the customer to meet their expectations. As a Platform Assistant, you are responsible for:

• Providing the highest possible standard of advice, information, and service to our customers
• Participating in the safe running of trains and a safe station environment by complying with procedures
• Promoting all relevant marketing literature and useful information

Due to the shift times, you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required, as there may not always be a train service available.

All roles may involve standing for long periods of time, working weekends and bank holidays. Platform-based roles are safety-critical due to the direct involvement with the operational railway.

Experience / Skills

• A proactive customer approach coupled with the passion and ability to support the team.
• Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
• Demonstrable experience of managing customers effectively in difficult environments.
• An effective communicator and must be able to demonstrate this both through your application and/or assessments.
• Live in the local area to be able to get to work and home.
• Able to make decisions in a customer-focused manner and carry out instructions effectively.

In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension, and much more.